Maintenance Technician - 320 - Margaritaville Resort - Gatlinburg, TN (Gatlinburg, TN)

POSITION SUMMARY:

Keep all equipment in good repair by providing repairs and preventative maintenance of the hotel and to complete maintenance work orders from all departments on a timely basis.

DUTIES AND RESPONSIBILITIES:

• Respond to all guests' requests in a timely and efficient manner.
• Complete work order requests in a timely manner.
• Maintain all mechanical areas in an orderly and clean condition.
• Inspect public areas daily for any issues.
• Providing maintenance repairs to guestrooms, public areas and administrative offices.
• Repairs may include plumbing, mechanical, electrical, heating, cooling, ventilation, pool, furnishings and fixtures, painting, wall cover repairs, light carpentry, door and window repairs.
• Maintain room preventative maintenance and consistently keep updated records on file.
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed and accuracy.
• Ability to maintain confidentiality of hotel guests and pertinent hotel information.
• Ability to ensure security of guest room access and hotel property.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Preform maintenance activities in guest rooms and public space like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts.
• Program TV's and perform general housekeeping and engineering-related inventory duties.
• Test, troubleshoot and perform basic repairs on all types of equipment.
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
• Carry out specific oral and written instructions.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Performs other duties as assigned by Engineering Supervisor or Manager.
• Diagnoses, repairs and maintains public swimming pools, water systems, filter systems, pumps, and playground equipment.
• Tests the chemical levels in public swimming pools and other water systems and adjusts as needed.
• Maintains manual or automated records of all activities and prepares daily / weekly / monthly reports.
• Picks up trash and cleans public swimming pools
• Logging and reporting equipment faults or water quality problems to managers.

PREREQUISITES:

• Must be willing to work holidays and weekends.
• Should be able to exhibit mastery of a minimum of three of trade skills such as electronic systems and controls, mechanical, kitchen equipment, refrigeration, pool operations and general building maintenance.
• Friendly, outgoing personality and professional appearance required.
• Physical stamina and mobility including ability to reach, kneel and bend with ability to lift, push, and pull up to 50 pounds.
• Positive attitude and excellent communication skills a must.
• To be able to work in a neat and efficient manner, keeping work areas clean and well organized. Ability to multi-task in busy environment and adhere to hotel the Standard Operating Procedures. 
• Strong verbal and written communication skills required with an understanding and ability to work in a multi-cultural environment.