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Maintenance Support Specialist 2

Los Alamos National Laboratory

Los Alamos, NM

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JOB DETAILS
SKILLS
Asset Management, Automation Systems, Best Practices, Business Solutions, Cellular Telephone, Computerized Maintenance Management System (CMMS), Continuous Improvement, Customer Support/Service, Customer/Client Research, Data Entry, Data Quality, Dental Insurance, Documentation, Equipment Maintenance/Repair, Home Automation, Identify Issues, Information Technology & Information Systems, Internet Security, Interpersonal Skills, Laboratory, Maintain Compliance, Maintenance Services, Microsoft SharePoint, Mobile Applications, Mobile Devices, On Site Support, Operational Strategy, Operational Support, Operations, Operations Processes, Operations Security (OPSEC), Preventative Maintenance, Problem Solving Skills, Process Flow, Process Improvement, Quality Management, Record Keeping, Records Management, Reliability Engineering, Requirements Management, Software Administration, Staff Training, System Operations, System Validation, Systems Administration/Management, Systems Maintenance, Technical Support, Tuition Fees, United States Citizen, Validation Testing, Vehicle Fleets, Vision Plan, Willing to Travel
LOCATION
Los Alamos, NM
POSTED
7 days ago
What You Will Do

The Maintenance and Site Services (MSS) Division provides safe, reliable, and efficient infrastructure maintenance and utilities support across Los Alamos National Laboratory. MSS-APT supports this mission by leveraging enterprise asset management (EAM/CMMS), predictive maintenance technologies, and building automation systems to improve equipment reliability, operational efficiency, and data-driven decision making.



The Maintenance Systems Support Specialist serves as a key field-facing resource supporting the effective use of maintenance systems, including Asset Suite and Mobile Work Package (MWP). This role works directly with Facility Operations Directorates (FODs) and maintenance personnel to support system use in real-world environments, provide hands-on training, and ensure maintenance processes are accurately reflected in system workflows.



This position combines customer support, field engagement, and process documentation to help ensure maintenance programs are effectively implemented, supported by accurate data, and continuously improved.



Primary Responsibilities Include:



  • Provide day-to-day customer support for Asset Suite and Mobile Work Package (MWP) users, including troubleshooting issues and guiding users in system use
  • Support and maintain the MWP tablet fleet, including device setup, tracking, basic troubleshooting, and coordination of repair or replacement
  • Travel to field locations to observe maintenance workflows, provide hands-on support, and deliver informal, on-the-spot training to users
  • Assist in training maintenance personnel on system use, maintenance processes, and best practices for data entry and work execution
  • Gather user feedback and document operational challenges, system gaps, and inefficiencies observed in the field
  • Translate user feedback into clearly documented issues, enhancement requests, or basic system requirements for coordination with EAM and IT teams
  • Assist in the implementation and improvement of maintenance-related processes within enterprise systems by supporting activities such as:
    • capturing user needs
    • assisting with configuration or setup efforts
    • supporting testing and validation of system updates
  • Develop and maintain documentation such as process flows, job aids, user guides, and workflow diagrams to reflect actual field practices
  • Support maintenance of system data and program elements, including asset records, maintenance activities, and related tracking information
  • Assist in monitoring and improving data quality, consistency, and completeness within maintenance systems
  • Identify recurring issues and contribute to process and system improvements by recommending practical, user-informed solutions
  • Coordinate with EAM teams, IT, cybersecurity, and other stakeholders to resolve issues and support system enhancements
  • Ensure compliance with institutional cybersecurity, records management, and operational requirements
What You Need

Minimum Job Requirements:

Customer Service & Communication:



  • Demonstrated ability to provide responsive, professional support to both technical and non-technical users. Strong interpersonal skills and ability to work effectively with maintenance personnel, engineers, and cross-organizational teams.
Systems & Process Understanding:



  • Familiarity with maintenance management processes and systems such as CMMS/EAM platforms.
  • Ability to understand how maintenance work is executed and documented within systems and how users interact with those systems in daily operations.
  • Experience supporting or contributing to process improvements by identifying issues, gathering input, and assisting with implementation of changes.
Technology and Data:



  • Proficiency with standard business applications (e.g., Excel, SharePoint) and mobile devices (phones, tablets).
  • Ability to track requests, maintain inventories, and support accurate data entry and documentation within
Field Support:



  • Ability and willingness to work in field environments to observe operations, support users, and provide hands-on assistance and training.
  • Experience troubleshooting mobile applications and coordinating issue resolution.
Education/Experience: Position requires a bachelor's degree and 5 years of related experience; or an equivalent combination of education and experience directly related to the occupation.



Desired Qualifications:

  • Direct experience supporting Asset Suite and/or Mobile Work Package (MWP)
  • Experience supporting and maintaining a mobile device fleet, including basic troubleshooting of tablets and mobile applications
  • Familiarity with inventory or asset tracking systems, including experience maintaining device or equipment inventories
  • Experience supporting or maintaining a Master Equipment List (MEL) or similar asset hierarchy within a CMMS/EAM system
  • Familiarity with preventive maintenance (PM) programs, including supporting PM setup, updates, or execution tracking
  • Exposure to supporting the implementation or improvement of business processes within IT systems, including assisting with requirements gathering, system updates, or testing activities
  • Experience providing informal or structured training to end users in operational environments
  • Experience documenting workflows, process flows, or operational procedures based on real-world practices
  • Experience working in a field-facing support role with direct interaction with maintenance or operations personnel
  • Familiarity with LANL facility operations or Facility Operations Directorates (FODs)
  • Experience working across organizations to coordinate issue resolution and improvements
  • Active Q clearance


Work Environment:

Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants:

  • Applicants are encouraged to include a comprehensive cover letter addressing how they meet the required and desired skills.
  • Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

  • PPO or High Deductible medical insurance with the same large nationwide network
  • Dental and vision insurance
  • Free basic life and disability insurance
  • Paid childbirth and parental leave
  • Award-winning 401(k) (6% matching plus 3.5% annually)
  • Learning opportunities and tuition assistance
  • Flexible schedules and time off (PTO and holidays)
  • Onsite gyms and wellness programs
  • Extensive relocation packages (outside a 50 mile radius)
Additional Details

Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.



Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.



New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.



Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.

About the Company

L

Los Alamos National Laboratory