Maintenance Supervisor

Summary

This position is responsible for the overall maintenance and appearance of the building and grounds. Supervises and trains maintenance, housekeeping and grounds employees (where applicable). Ensures all maintenance work by staff and vendors is completed according to standards. Takes on duties of a Maintenance Technician or Groundskeeper as needed or required.

Key Responsibilities

Ensure staff is provided necessary training to function in their position

• Mentor and train new employees ensuring they have sufficient training for success in their positions.
• Provide ideas for training to Property Manager
• Assist and participate in safety training for property.
• Complete required on-line training and ensure maintenance team is current on required training.

Ensure work order process runs smoothly and efficiently

• Provide necessary guidance for team to complete work orders to MAI standards
• Ensure supplies are ordered and staff has necessary tools to do their job
• Complete work orders when needed

Assist manager with scheduling process for move outs and move ins

• Meet with manager regularly to review turn schedule ensuring team can meet expectations
• Assist with turns when necessary
• Review and inspect turns with manager to ensure resident satisfaction

Ensure apartment turns are completed in a timely manner meeting resident satisfaction

• Inspect move-outs with manager to ensure necessary supplies and tools are ready
• Assist with vendor scheduling when needed or requested
• Ensure turns are completed to resident satisfaction
• Assist with completing turns when needed

Provide input to manager and Property Manager on upcoming projects (for budgeting)

• Ensure property projects or ideas are shared with manager and Property Manager
• Participate in budget process with an understanding of cost management for the maintenance budget

Provide excellent customer service to our residents

• Ensure resident satisfaction by the timely completion of work order requests and apartment turns with new residents

Participate in "After Hours" emergency rotation for property - ensuring timely response of emergency maintenance requests.

Ensure safety guidelines are followed at the property

• Ensure maintenance team is following policy as it relates to safety (wearing protective gear, following heat stress guidelines, etc).

Coaching and Developing Staff

• Holds regular check-ins or quick connects with each staff member on a monthly basis (with manager). Continually mentor and train staff to be sure everyone is continuously growing for the benefit of the property, company and most importantly themselves
• Motivate team to provide the best service possible by supporting and reinforcing the four core values of MAI to ensure everyone is being treated fairly and with dignity & respect
• Be clear in your expectations to be sure employees are given the best opportunity to be successful

Required Skills/Abilities

• Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Developing Others: The ability to delegate responsibility and to work with others and coach them to develop their capabilities.
• Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
• Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.
• Customer Orientation: The ability to demonstrate concern for satisfying one's external and/or internal customers.
• Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical
• Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Thoroughness: Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Problem Solving: Ability to see and define problems and devise workable solutions to solve problems.
• Dealing with Difficult People: Ability to maintain personal and procedural boundaries, moving interaction toward a satisfactory conclusion - does not allow harsh words or negativity to affect their composure.
• Values: Has values aligned with Manco Abbott and acts accordingly.

Education/Experience

• High School diploma or equivalent
• Experience with assortment of hand tools, equipment
• General "handyman" experience - plumbing, electrical, painting, carpentry.
• Ability to lead and train others.

Physical Requirements

• Prolonged periods of standing and walking.
• Ability to work indoors and outdoors.
• Must be able to traverse property and facility to diagnose building issues and plan repairs or maintenance.
• Must be physically able to perform repairs when needed.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at a time.

  Summary

  
  

  This position is responsible for the overall maintenance and appearance of the building and grounds. Supervises and trains maintenance, housekeeping and grounds employees (where applicable). Ensures all maintenance work by staff and vendors is completed according to standards. Takes on duties of a Maintenance Technician or Groundskeeper as needed or required.

  
  

  Key Responsibilities

  
  

  Ensure staff is provided necessary training to function in their position

  • Mentor and train new employees ensuring they have sufficient training for success in their positions.
  • Provide ideas for training to Property Manager
  • Assist and participate in safety training for property.
  • Complete required on-line training and ensure maintenance team is current on required training.

  Ensure work order process runs smoothly and efficiently

  • Provide necessary guidance for team to complete work orders to MAI standards
  • Ensure supplies are ordered and staff has necessary tools to do their job
  • Complete work orders when needed

  Assist manager with scheduling process for move outs and move ins

  • Meet with manager regularly to review turn schedule ensuring team can meet expectations
  • Assist with turns when necessary
  • Review and inspect turns with manager to ensure resident satisfaction

  Ensure apartment turns are completed in a timely manner meeting resident satisfaction

  • Inspect move-outs with manager to ensure necessary supplies and tools are ready
  • Assist with vendor scheduling when needed or requested
  • Ensure turns are completed to resident satisfaction
  • Assist with completing turns when needed

  Provide input to manager and Property Manager on upcoming projects (for budgeting)

  • Ensure property projects or ideas are shared with manager and Property Manager
  • Participate in budget process with an understanding of cost management for the maintenance budget

  Provide excellent customer service to our residents

  • Ensure resident satisfaction by the timely completion of work order requests and apartment turns with new residents

  Participate in "After Hours" emergency rotation for property - ensuring timely response of emergency maintenance requests.

  
  

  Ensure safety guidelines are followed at the property

  • Ensure maintenance team is following policy as it relates to safety (wearing protective gear, following heat stress guidelines, etc).

  Coaching and Developing Staff

  • Holds regular check-ins or quick connects with each staff member on a monthly basis (with manager). Continually mentor and train staff to be sure everyone is continuously growing for the benefit of the property, company and most importantly themselves
  • Motivate team to provide the best service possible by supporting and reinforcing the four core values of MAI to ensure everyone is being treated fairly and with dignity & respect
  • Be clear in your expectations to be sure employees are given the best opportunity to be successful
  
  

  Required Skills/Abilities

  • Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
  • Developing Others: The ability to delegate responsibility and to work with others and coach them to develop their capabilities.
  • Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
  • Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.
  • Customer Orientation: The ability to demonstrate concern for satisfying one's external and/or internal customers.
  • Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical
  • Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Thoroughness: Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
  • Problem Solving: Ability to see and define problems and devise workable solutions to solve problems.
  • Dealing with Difficult People: Ability to maintain personal and procedural boundaries, moving interaction toward a satisfactory conclusion - does not allow harsh words or negativity to affect their composure.
  • Values: Has values aligned with Manco Abbott and acts accordingly.

  Education/Experience

  
  
  • High School diploma or equivalent
  • Experience with assortment of hand tools, equipment
  • General "handyman" experience - plumbing, electrical, painting, carpentry.
  • Ability to lead and train others.
  
  

  Physical Requirements

  
  
  • Prolonged periods of standing and walking.
  • Ability to work indoors and outdoors.
  • Must be able to traverse property and facility to diagnose building issues and plan repairs or maintenance.
  • Must be physically able to perform repairs when needed.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 50 pounds at a time.