Maintenance Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

1. Hire, train, counsel, and motivate department personnel

2. Conduct all department personnel performance appraisals

3. Order supplies, process accounts payable, and monitor the department

budget

4. Schedule personnel within budget guidelines to ensure adequate staffing

5. Inspect guest rooms after preventative maintenance. Review any problems

and recheck the guestroom before releasing them to the housekeeping/front

office

6. Maintain the hotel grounds and building exteriors on a daily, weekly, monthly,

and seasonal basis

7. Develop and maintain maintenance department programs to ensure that the

Quality Assurance Program criteria are met

8. Ensure routine preventative maintenance on laundry equipment, heating and

air conditioning units, ice machines, fire extinguishers, fire/smoke alarms,

lawn sprinklers, lawn equipment, boilers, and plumbing are performed as

required by the manufacturer and in accordance with the warranty

specifications

9. Ensure swimming pool and spa maintenance duties are performed according to

manufacturer specifications and local health department regulations

10. Develop department employee attitude of attentiveness and anticipation of

guest needs

11. Notify the Supervisor, Operations Manager, AGM, or General Manager of

any problems with cleaning or equipment

12. Complete maintenance work orders and deliver them to the

supervisor/manager in a timely manner

13. Coordinate with other departments to fulfill guest special requests

14. Assist the General Manager in resolving guest complaints concerning the

Maintenance department

15. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,

Empathize, Apologize, React, Notify)

16. Always have a friendly and welcoming demeanor when interacting with our

guests

17. Responsible for knowing all hotel emergency procedures

18. Follow all hotel safety guidelines and requirements

19. Responsible for following all hotel quality assurance standards

20. Responsible for educating department personnel on all emergency

procedures and safety guidelines, and requirements

21. Maintain key control files and logs

22. Responsible for the proper administration of key control for issued keys

23. Responsible for the proper administration of keys left by guests

24. Establish department communication and information

25. Maintain a work order assignment board and track completed/pending work

orders. Follow up on all incomplete work orders to inform the requesting

guest or department of the status of their work order

26. Communicate changes in guest room status to the front desk

27. Bring all lost and found items to the supervisors or managers office for

logging and storage

28. Accommodate guests' special requests courteously

29. Answer guest questions regarding hotel and local area facilities and services

30. Carry out any reasonable request by management that I am capable of

performing

Job Requirements:

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach,

kneel, and may require prolonged periods of standing and/or walking. Must be able

to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all

these functions within the required safety guidelines and expectations. If at any point

you feel you are unable to perform any of these functions, please let your manager

know immediately.

We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match.

The hourly rate of pay for this position is $26.00.

This company is an equal opportunity employer.

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