Maintenance Supervisor

Maintenance Supervisor

At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Essential Job Functions

• Oversees and provides leadership, development, performance feedback, and support to the on-site team
• Counsels underperforming maintenance team members and provides critical feedback to improve performance
• Assumes primary responsibility for preliminary interviewing and selection of the maintenance team
• Participates in on call maintenance rotation responding to requests as needed
• Coordinates daily with the Property Manager on overall maintenance programs, projects, and expenditures
• Coordinates with Property Manager and Regional Director on mass purchasing, contractual projects and programs, problem areas, budgeting, hiring, and training
• Performs all duties and responsibilities including carpentry, masonry, painting, HVAC, appliances, exterminating, swimming pool maintenance, and reading plans and drawings
• Maintains the physical condition of the property and immediately corrects unsafe conditions: e.g., broken gates leading to the pool, broken steps, open holes, broken/burned-out exterior lights
• Inspects vacant units, buildings, grounds, and public areas periodically
• Schedules, controls, and maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels, and plows, as circumstances warrant
• Maintains and monitors tools and parts such as pool pumps, motors, chemicals, etc.
• Maintains and prevents liability with amenities such as the fitness center, playground, pools, etc.
• Ensures that all make-ready repairs and services are completed correctly in accordance with Company standards and on schedule.
• Change locks and make keys
• Removes and transfers heavy appliances and equipment from storage area to apartments (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to a dumpster when necessary
• Manages Yardi system for handling resident service requests. Corrects situations within 24 hours when possible
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Performs maintenance tasks personally or delegates technicians. Oversees and monitors work performed by technicians
• Schedules maintenance personnel (if applicable) in conjunction with the Property Manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week.
• Assists the Property Manager and Regional Director with overseeing the maintenance budget and creating the yearly property budget
• Assists with the payment of bills, preparation of budget, and coordinates non-budgeted items with Property Manager
• Follows Company purchase order systems and policies when purchasing supplies or scheduling vendor services
• Reports all major repairs and requisitions to the Property Manager prior to any expenditure of funds
• Holds responsibility for managing contracts and supervising contractors
• Resolves personnel problems, enforces safety practices, sets up training programs to educate individuals in all aspects of building maintenance
• Conducts monthly safety meetings with office staff and maintenance employees to discuss pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables caustics, and refrigerants
• Works with the Property Manager to determine when training is needed for maintenance staff
• Performs safety-related duties and strict adherence to the Company Injury and Illness program
• Works with Property Manager to serve as liaison with all local code enforcement officers
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and ensures all tools are in excellent condition
• Ensures that all storage areas and/or utility rooms remain locked when not in use
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts and prepares maps indicating locations
• Coordinates with the Property Manager to approve overtime and inspect work to ensure time was used appropriately
• Performs other duties and special projects assigned by the Construction Manager, Regional Director, and/or Property Manager
• Coordinates and oversees the successful completion of all monthly and quarterly property preventive maintenance
• Maintains proper record keeping for refrigerant use in accordance with EPA and PRG policy guidelines
• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing

Knowledge, Skills, and Abilities

• Minimum two years of maintenance experience; multifamily industry experience preferred
• CPO and HVAC certification preferred; Ability and willingness to obtain CPO and HVAC certification required
• Demonstrated experience in maintenance systems, including inventory control, preventative maintenance, and work order record-keeping
• Demonstrated experience in mechanical systems and equipment including HVAC, landscaping, carpentry, plumbing, painting, hydraulic systems, and electric motors
• Proficiency in electrical troubleshooting of high and low voltage and the use of diagnostic equipment, including volt/ohm meters
• Proficiency in plumbing repairs and troubleshooting
• Ability to provide technical assistance to other maintenance associates as needed
• General knowledge and ability to maintain modern building equipment and systems
• Strong written and verbal communication skills
• Demonstrated ability to troubleshoot and problem-solve
• Ability to perform in a busy, changing, multi-tasking work environment
• Ability to pay close attention to detail and adhere to strict deadlines
• Valid driver's license required
• Floating Positions: Ability and willingness to travel between assigned properties required
• High School diploma or equivalent experience required

Physical and Other Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Frequently is required to stand; walk; and use hands to maneuver, handle, or feel objects, or tools. Occasionally required to reach with hands and arms. Ability to frequently lift and/or move up to 50 pounds. Occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job involve normal vision. Ownership of hand tools preferred. Ability to work overtime, evenings, weekends, or holidays as necessary. Ability to participate in mandatory on-call emergency rotation as necessary.