The Service Supervisor is responsible for leading and executing the technical, mechanical, and maintenance operations of the community. This role ensures that all interior and exterior areas—including buildings, grounds, amenities, and common spaces—are maintained to the highest standards of cleanliness, safety, appearance, and functionality. The Service Supervisor plays a key role in delivering a superior living experience by overseeing maintenance staff, coordinating service requests, and upholding company and regulatory standards.
• Manages work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develops corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
The hourly range for this position is $30.00 - $33.00.
Additional Compensation:
Robust Benefits Offered*:
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
Anticipated Closing Date: August 15, 2026
This date may be subject to change due to evolving business needs.
Back in 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he saw a highly fragmented multifamily industry that was more focused on assets than people. He envisioned the need for an industry leader, a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners and investors in multifamily real estate. He said, “Why not us? Let’s go be that company.” With a winning strategy and a focus on people, Greystar set out to meet that need -- guided by the mission of enriching the lives of those we touch by doing things the right way.
Greystar has learned what’s important to people when it comes to a place to call home and the services that enhance the living experience. And that’s why we put our heart and soul into providing beautiful living environments. We’re thankful for this privilege and take deep pride in knowing that our homes are a place where residents celebrate life’s important moments with friends and family.
We’ve also put our heart and soul into building our company by hiring the best people in the business. “Our core values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it all comes back to people, and it’s our people who’ve made Greystar the global multifamily housing leader.”