Maintenance Supervisor – Extended Stay Property

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

We are seeking a resilient, hands-on Maintenance Supervisor to lead maintenance operations at one of our high-occupancy extended stay properties in a fast-paced, dynamic environment. This individual will oversee all maintenance functions, ensuring a safe, clean, and well-maintained environment for guests while supporting efficient day-to-day property operations.

As the Maintenance Supervisor, you will manage daily maintenance activities, lead and develop the maintenance team, coordinate vendor services, ensure compliance with safety and operational standards, adhere to budget expectations, and uphold our company’s commitment to quality, accountability, and legendary guest service. The ideal candidate is a proactive problem-solver who thrives in a hospitality-focused environment and takes pride in maintaining an exceptional guest experience.

Essential Functions: (Include but are not limited to): 

Property Maintenance & Operations: 

• Oversee all aspects of property maintenance, including HVAC, plumbing, electrical, carpentry, appliance repair, guest room maintenance, and common area upkeep.
• Develop and manage preventive maintenance programs to ensure guest rooms, building systems, equipment, and common areas remain in excellent operating condition. 
• Conduct regular inspections of guest rooms, corridors, exterior grounds, and property systems to identify maintenance needs, prioritize repairs, and ensure compliance with safety and brand standards.
• Work closely with the maintenance team and property leadership to ensure maintenance requests, room readiness, and property appearance standards are consistently met. 
• Maintain accurate records of work orders, inventory, equipment maintenance, inspections, and service logs.
• Perform and oversee preventive maintenance inspections, light audits, and routine testing of property equipment and building systems.
• Ensure cleanliness, curb appeal, and overall presentation standards are maintained throughout the property, including guest rooms, common areas, laundry facilities, parking areas, and amenities. 
• Observe and promote safety and risk management practices in accordance with local, state, federal, and company standards.

Team Leadership & Development

• Supervise, train, and motivate maintenance staff to perform at a high level of safety, efficiency, and guest service.
• Provide clear direction, coaching, feedback, and accountability to ensure maintenance tasks are completed accurately and promptly.
• Mentor team members and support their professional growth and career development.
• Foster a positive, team-oriented culture built on accountability, communication, craftsmanship, and pride in maintaining an exceptional guest experience.

Guest Service & Communication

• Deliver prompt, courteous, and professional responses to guest and management maintenance requests.
• Communicate clearly regarding repair timelines, room availability, and follow-up actions to minimize disruption to guests.
• Partner with property leadership and housekeeping teams to ensure maintenance operations support overall guest satisfaction and occupancy goals.

Vendor & Project Coordination

• Schedule, oversee, and evaluate the performance of third-party contractors for repairs, renovations, capital improvements, and specialized maintenance services.
• Ensure all vendor work meets company standards and is completed safely, on schedule, and within budget.
• Monitor maintenance expenses and identify opportunities to improve operational efficiency while maintaining quality standards.

Safety & Compliance 

• Ensure all work complies with OSHA regulations, company safety protocols, local building codes, and hospitality industry standards.
• Train maintenance staff on the safe operation of tools, equipment, machinery, and maintenance procedures.
• Lead emergency response efforts and maintain readiness for property-related incidents, including equipment failures, plumbing emergencies, power outages, fire alarms, and other guest-impacting situations. 

Qualifications:

• High school diploma or equivalent required; technical training, trade school education, or industry certifications preferred.
• Minimum of 5 years of maintenance experience in hospitality, extended stay, hotel, multifamily, commercial, or related property environments, with at least 2 years in a supervisory or lead maintenance role.
• Strong technical knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general building maintenance, with demonstrated success in fast-paced, high-occupancy environments.
• EPA 608 Type II Certification required, with experience diagnosing, servicing, recovering, and charging HVAC systems.
• Boiler and chiller experience preferred.
• Bilingual (English/Spanish) highly preferred to support effective communication with guests, team members, vendors, and contractors.
• Ability to remain calm, professional, and solution-oriented when addressing guest concerns, employee issues, or challenging situations.
• Strong leadership, organizational, customer service, and communication skills.
• Proficiency with maintenance management systems, work order tracking software, mobile devices, basic computer applications, email, and communication tools.
• Ability to prioritize multiple projects, respond to emergencies, and adapt quickly in a fast-paced hospitality environment.
• Availability to work evenings, weekends, holidays, and participate in on-call rotations as needed.
• Valid driver's license, reliable transportation, and proof of insurance required.

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, climb stairs and ladders, and perform hands-on maintenance tasks throughout the workday.
• Ability to lift, carry, push, or pull tools, equipment, and materials weighing up to 50 pounds on an occasional basis.
• Ability to work indoors and outdoors in varying weather conditions and access guest rooms, rooftops, mechanical rooms, utility spaces, and elevated work areas.
• Ability to safely operate hand tools, power tools, ladders, and maintenance equipment.
• Ability to communicate effectively with guests, team members, vendors, and contractors while maintaining a professional and service-oriented demeanor.
• Ability to use computers, tablets, and mobile devices to complete work orders, inspections, inventory tracking, and maintenance documentation.

 Benefits and Perks

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.