Maintenance Manager

Supervisory Responsibilities (Primary):

Provide leadership, direction, and accountability for maintenance and grounds staff to ensure high performance and consistent service delivery.

• Oversee daily operations and performance of maintenance and grounds teams.

• Develop and coach staff by identifying training needs and coordinating professional development opportunities to improve skill sets.

• Ensure accountability for performance standards and continued development of team members.

• Monitor timekeeping, attendance, and adherence to company policies.

• Serve as the primary point of contact for team members and escalate issues to the Account Manager as needed.

• Conduct regular staff evaluations, coaching, counseling, and disciplinary actions when necessary.

• Make recommendations regarding hiring, assignment, and termination of personnel.

• Foster strong customer service skills within the team and ensure professional interactions with all stakeholders.

• Conduct weekly visits and building walkthroughs to monitor conditions, service quality, and team performance.

• Review all completed work orders on a weekly basis to ensure quality and accuracy.

• Review all incomplete work orders, identify gaps, and ensure follow-up and completion.

• Coordinate and communicate with vendors performing work on-site, ensuring alignment with building schedules and expectations.

• Partner with building administration to coordinate vendor activity and minimize disruption.

• Ensure all facilities, grounds, and installations are regularly inspected and maintained to high standards of workmanship and cleanliness.

Maintenance & Grounds Responsibilities (Secondary):

Provide technical support and oversight of maintenance and facility operations to ensure effective service delivery.

• Maintain accurate records of equipment status, service reports, and technical documentation.

• Manage workload distribution and job scheduling to meet deadlines and customer expectations.

• Communicate effectively with clients regarding service updates, status of work orders, and ongoing needs.

• Provide technical guidance and training to team members as needed.

• Demonstrate working knowledge of construction, maintenance, and grounds operations.

• Support preventive and corrective maintenance efforts across facilities.

• Ensure work is performed safely, efficiently, and in compliance with all regulations and company standards.

• Minimum of 3 years of experience in facility maintenance or operations, including planning and maintaining physical facilities. 

• Minimum of 3 years of supervisory experience managing teams. 

• Proven experience managing teams, including staff development, retention, and performance management. 

• Strong knowledge of maintenance systems, preventive maintenance practices, and facility operations. 

• Proficiency in Microsoft Office (Outlook, Word, Excel). 

• Strong organizational, multitasking, and prioritization skills. 

• Excellent communication and interpersonal skills, including the ability to present information to small and large groups. 

• Ability to handle confidential information with discretion. 

• Detail-oriented with a high level of accuracy. 

• Valid driver’s license with a satisfactory driving record. 

• High School Diploma or GED required.