Maintenance Controller

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What youll do

The Maintenance Controller is a key member of Viasat's Global Enterprise & Mobility Support team, which helps deliver and maintain Viasat's best-in-class In-Flight Connectivity (IFC) to our Commercial Aviation customers. The Maintenance Controller ensures that all work is carried out in accordance with Viasat procedures and manuals, following local laws.

The day-to-day

This position collaborates closely with internal and external collaborators to communicate effectively with diverse audiences, including engineering teams, program management, customers, and third-party partners & suppliers. Additional responsibilities include providing support to Viasat Field Engineering and Airline Engineering representatives during the installation, activation, and maintenance of Viasat IFC equipment, including software loads and updates. This position requires contributing to shared knowledge, documentation, training of peers and other partners.

Requirements

The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment solving and testing. The critical nature of the work requires good judgment, initiative, and niche technical expertise to understand problems and develop recommended solutions. Experience with hardware and software elements involved in IP networking and satellite communications is helpful. Familiarity with UNIX/LINUX configuration, and ability to capture and interpret network traces is a plus.

Responsibilities

In this role, you will:

• Track, maintain, and ensure all open anomalies across the installed fleet are actively being worked in our Salesforce ticketing system
• Support and provide technical mentorship for customers related to Viasat mobility terminals
• Provide continuous monitoring and guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, Aircraft Engineering, and other stakeholders to ensure all systems are operational
• Manage system out of service activities, including planning for spares, tooling, equipment, skill, and adequate labor to ensure systems are restored expeditiously
• Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft
• Communicate with Airline Operations Managers, Quality Assurance, Materials management, and contract maintenance as required to support the repair and maintenance process
• Analyze system malfunctions and determine a course of action based on those findings
• Participate with technical teams to diagnose, solve, and provide guidance for any discrepancies related to the aircraft in accordance with approved technical data
• Support in the development of a maintenance and preventative maintenance program
• Coordinate new software roll out, testing, and implementation to minimize impact to reliability
• Review aircraft historical data and issues action plans as required based on repeat and chronic reliability programs
• Support the daily operational call reporting on the status and plan for the Viasat installed fleet
• Maintain safe, secure, and healthy work environment by following standards and procedures

Requirements

To be successful in this role, you will need:

• 3+ years' experience in technical customer service supporting airlines services
• Excellent customer service skills to provide the high touch required by business aviation and executive customers
• Ability to work with and understand FAA regulations, maintenance manuals, and programs, and reliability programs
• Proven skills in assisting customers with complex solving without instruction, using good judgment to acquire results
• Open to working a flexible schedule in a 24x7 environment as needed to support round-the-clock operations over 3 shifts, weekends, and holidays
• Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences
• US Citizen or permanent resident status
• Ability to travel domestically and internationally up to 10% of the time
• Ability to work on-site 100% of the time in customer office at DFW Airport

Preferred Qualifications

• 3+ years' working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory
• 3+ years' experience in Network Operations and Product Support
• Prior experience with Linux/Unix
• FAA Airframe (primary preference) & Powerplant (secondary preference) Certificate or equivalent
• Aircraft Engineering Degree Bachelor's degree in related technical field

Salary Range

The salary range for this role is $32.21 - $50.72 / hour. For specific work locations within San Jose, the San Francisco Bay area, and New York City metropolitan area, the base pay range for this role is $39.9 - $60.1 / hour.

Benefits

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.