We are looking for a motivated, customer-focused Mainline Service Advisor to join our growing dealership team. The ideal candidate is organized, professional, and able to thrive in a fast-paced automotive service environment while delivering an exceptional customer experience.As a Service Advisor, you will serve as the primary point of contact between customers and the service department — helping ensure repairs and maintenance are completed accurately, efficiently, and with excellent communication throughout the process.ResponsibilitiesGreet customers promptly and professionallyListen carefully to customer concerns and document repair needs accuratelyRecommend maintenance and repair services based on vehicle needsPrepare repair orders and communicate estimates, timelines, and recommendations clearlyMaintain consistent communication with customers regarding vehicle status updatesCoordinate with technicians to ensure efficient workflow and accurate repairsReview completed work with customers and explain services performedHelp maintain high CSI (Customer Satisfaction Index) scoresFollow dealership and manufacturer policies and proceduresAssist with scheduling appointments and managing daily service trafficQualificationsMinimum of 4 years of automotive service advisor experience in an automotive service environment preferredStrong customer service and communication skillsAbility to multitask in a fast-paced environmentComputer proficiency and ability to learn dealership software systemsStrong organizational and follow-up skillsValid driver's license with acceptable driving recordProfessional appearance and positive attitudeAutomotive knowledge is requiredWhat We OfferCompetitive pay planMedical, dental, and vision insurance401(k) with company matchPaid time offOpportunities for advancementSupportive team environmentManufacturer training opportunitiesScheduleThis is a full-time position. Usual hours of work are Monday through Friday from 7:15 a.m. to 6:00 p.m., with rotating Saturdays from 7:30 a.m. to 3:00 p.m.Apply TodayIf you are passionate about customer service and enjoy working in the automotive industry, we would love to hear from you!#J-18808-Ljbffr