Communication Skills, IBM Mainframe, Incident Management, JCL (Job Control Language), Lift/Move 50 Pounds, Mainframe Computer, Microsoft Product Family, Team Player
LOCATION
Pontiac, Michigan
POSTED
19 days ago
Mainframe Operator:
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
Quickly create, escalate, triage and track customer technology related incidents.
Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
Monitors mainframe control consoles, periodically checking system performance.
May assist with the review/validation of mainframe job control language.
Perform deliveries as assigned and must be able to lift 50 pounds.
The position mandates a presence onsite; there is not a work from home option.
Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.
Experience Level: Minimum 5 yrs
Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe