Luxury Furniture Inside Sales Specialist

Build a Sales Career in Premium Furniture

DutchCrafters is the leading online retailer of Amish furniture and a growing ecommerce company based in Sarasota, Florida. Our team helps customers furnish their homes and workspaces with premium, master-crafted furniture built to last for generations.

If you enjoy consultative sales, relationship building, and helping people make meaningful furniture purchases, this is a chance to grow your career with a respected brand. We're looking for a motivated sales professional who can turn customer conversations into confident buying decisions and long-term loyalty.

What You'll Do

As our Inside Sales Specialist, you'll become a trusted furniture sales expert, guiding customers by phone, chat, and email as they choose customizable furniture for their homes, offices, and unique spaces.

How You'll Make an Impact

• Connect with customers through inbound calls, chats, emails, and leads, delivering a high-quality furniture sales experience from first conversation through completed order.
• Use consultative sales skills and product knowledge to recommend furniture solutions that match each customer's style, space, budget, and customization needs.
• Follow up thoughtfully, answer questions, coordinate vendor details, and build trust that leads to stronger conversion, repeat business, and customer satisfaction.
• Manage orders, CRM updates, quotes, and sales pipeline activity with accuracy while partnering across teams to deliver a seamless customer experience.

What Success Looks Like

Success in this role means creating an outstanding customer experience while driving strong sales performance through responsiveness, follow-through, product confidence, and attention to detail.

Performance is measured by:

• Customer satisfaction and feedback
• Timely, accurate completion of sales responsibilities
• Lead conversion, sales performance, and contribution to team goals

What We're Looking For

We're looking for a customer-focused sales professional who enjoys helping people, building relationships, and turning product expertise into a great buying experience.

You'll thrive here if you:

• You communicate confidently through phone, email, and chat and know how to build trust quickly in a sales environment.
• You are organized, accountable, and energized by following up, managing details, and moving sales opportunities forward.
• You enjoy consultative selling and helping customers compare options, make decisions, and feel excited about their furniture purchase.
• You bring experience in sales, customer service, retail, ecommerce, or other relationship-based roles and are comfortable learning new systems.

Furniture industry experience is helpful, but not required. If you have strong sales instincts, customer service skills, and the ability to learn quickly, we'll help you become a furniture expert.

Qualifications

The ideal candidate will have:

• Experience in sales, inside sales, retail sales, customer service, account support, or another customer-facing role.
• Strong communication, relationship-building, organization, and follow-up skills.
• Comfort using Office 365, CRM systems, databases, and online tools in a fast-paced environment.
• High school diploma required

Why Join DutchCrafters?

Join a growing ecommerce company with a strong brand, premium furniture products, and meaningful opportunities to develop your sales career. You'll work with a collaborative, supportive team that values integrity, learning, customer care, and shared success. In this role, you'll help customers invest in handcrafted furniture they will enjoy for years while building a rewarding career in sales.

If you're ready to grow in sales, help customers choose premium furniture, and build a career with a trusted ecommerce brand, we'd love to hear from you. Apply today to join DutchCrafters.

Physical Environment

Compensation & Benefits

This position offers a base salary of $19.00 per hour with uncapped bonus and commission potential. We offer comprehensive health, dental, vision, and life insurance benefits, as well as a 401(k) with company match and generous paid time off. 

Hours

The working hours for this position are 9:00 a.m. until 6:00 p.m. with rotating weekends. 

Work Authorization

All candidates must be authorized to work in the United States without sponsorship.

Equal Opportunity

DutchCrafters is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability. We value diversity as an important corporate resource.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all phases of the employment cycle. To request reasonable accommodation, please contact Delinda Smith, Human Resource Coordinator, at delinda@dutchcrafters.com.

Background Check

All candidates will be required to submit to a background check prior to an offer of employment being extended. DutchCrafters believes in a person's ability to learn from their mistakes, so if you feel that you would be a good fit for this position but have a blemish or two from your past, submit your resume, and let's talk.