Summary:

Provides support and training for business office operations at multiple facilities. Assists with the implementation of company-wide initiatives. 

Essential Functions: 

• Conducts training for Business Office staff in the areas of accounts receivable, accounts payable, Resident Trust Fund (RTF), and similar.
• Conducts training on the use of relevant software programs.
• Performs monthly review of RTF and petty cash, billing procedures and assist with internal audits.
• Review the AR Aging in detail with Administrator and BOM Monthly
• Monitors month-end close and other business office operations for timeliness and accuracy.
• Assists in recruiting, interviewing and hiring Business Office staff.
• Provides coverage or assistance in the absence of the Business Office Manager.
• Coordinates the implementation of new policies, systems and processes related to facility accounting activities.
• Assists facilities with ensuring that all personnel receive appropriate compliance training.
• Perform other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Experience

• Bachelor’s degree in accounting, finance or similar or equivalent experience.
• Must have experience in billing, Medicaid for the state of Georgia and familiar with Gateway and Gammis.
• Medicare, Medicaid and Insurance Billing experience.
• PointClickCare (PCC) - Intermediate level, including setup.
• Minimum of 2 years of applicable experience in a healthcare (Long-Term Care preferred) billing and collections environment.
• Understanding of healthcare business service functions, including billing and collections, including UB04, in a Long-Term Care environment preferred.
• An elevated level of customer service experience.
• Revenue cycle (Billing and Collections) 

Knowledge/Skills/Abilities:

• Ability to travel extensively
• Ability to organize and prioritize to meet deadlines
• Knowledge of accounting and audit practices and procedures
• Establishes good working relationship with BOM and Administrator
• Must be proficient with SNF/LTC payer eligibility guidelines for the state of Georgia
• Must be proficient with SNF/LTC payer billing rules for the state of Georgia
• Must have solid working knowledge of Medicaid eligibility guidelines for the state of Georgia
• Must be comfortable and confident with Private collections
• Skilled in directing and motivating the workforce.
• Must be proficient in the use of a personal computer and window environment software with intermediate level of keyboarding skills
• Intermediate level of MS Office applications – Word and Excel
• Must have strong interpersonal skills including verbal and written communications.
• Must be a strong trainer and mentor
• Must be able to troubleshoot issues, prioritize work to support multiple facilities and communicate effectively with facility and support staff.

Job Summary:

• Responsible for assisting the facility Business Office staff with Business Office and Accounts Receivable functions.
• Assists with covering open business office department positions, training new business office staff and continuing education for existing business Office staff
• Adjust workload timing and request training to meet business office needs of the facilities served
• Aggregate any global issues to keep operations and finance aware of any issues impacting collections or bad debt.
• Responsible for business office support to help drive accurate and timely billing, collections and month-end close.