LPN - Aultman North Canton Medical Group

Up to $10,000 sign-on bonus available for qualified applicants. 1 year commitment. Apply today to learn more! Job Description Job Title: Triage Phone Operator Reports to: Triage Coordinator, Director of Practice Management Purpose: The Triage Phone Operators purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member. Requirements: The Triage Phone Operator must be a Licensed Practical Nurse. Job duties and responsibilities: Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level Transfer calls to appropriate parties Schedule Appointments Adjust/Cancel existing patient appointments Interpret orders, print and distribute to necessary parties Handle medication refill requests Address patient complaints and issues, involving a supervisor/manager when needed Assist LPNs/MAs with call-backs and follow-ups Review consult notes Inputting documents for patient charts Performance Requirements: Knowledge of common medications Ability to problem solve and utilize critical thinking skills Exceptional computer and typing skills Knowledge of organizations policies and procedures Excellent organizational and time management skills Outstanding verbal and written communication skills Ability to multi-task, prioritize and meet deadlines Willingness to be adaptable and flexible Teamwork is a must Knowledge of proper documentation guidelines Understanding of commonly used abbreviations Maintain confidentiality, HIPAA and compliance regulations requirements Experience with EHR preferred CPR Certification is required (can be completed upon hire)