Low Voltage Operations Manager

Low Voltage Operations Manager

The Low Voltage Operations Manager will be in charge of organization, planning, leadership, and development of Commercial Low Voltage Electrical projects. Key responsibilities will be maintaining customer service, expanding business potential, and leading sustainable growth.

Job Responsibilities:

• Manage operations of service teams to ensure efficiency and customer satisfaction
• Develops objectives and goals for future growth for Systems teams
• Manage services standards within existing customer base to ensure customer satisfaction
• Streamline or develop new internal procedures and policies
• Prepare status and management reports for upper management
• Oversee new customer documentation and onboarding
• Responsible for customer account questions and renewals
• Contract Management
• Communicate between service and project teams to ensure customer satisfaction and proper service
• Management of service-related issues to ensure efficiency
• Ensure proper delivery of services and customer satisfaction
• Improve and maintain processes within the Services Department

Requirements:

• Bachelor's Degree or 5+ years' relevant experience required
• Effective management/team building skills
• Experience with Access Control, Security Systems, Nurse Call Systems, Intercom Systems, AV, and Data Cabling a plus
• Strong Customer Service skills
• Problem Solving/conflict management experience
• Ability to multitask and manage several different issues simultaneously
• Business development skills a plus
• Strong Planning/Organizing capabilities