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Low Voltage Manager

CM Armitage

Rochester, NY

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JOB DETAILS
SALARY
$90,000–$125,000 Per Year
SKILLS
Access Control, Cloud Computing, Commissioning, Communication Skills, Computer Programming, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Documentation, Emergency Response, Emergency Services, Establish Priorities, Financial Analysis, Financial Management, Fire Alarm, Fire Safety, Fire Suppression/Control, Identify Issues, Leadership, Life Safety Systems, Low Voltage (LV), Maintain Compliance, Maintenance Services, Marginal Costing, National Fire Protection Association (NFPA), Network Administration/Management, Network Cable, Network Connectivity, OSHA, On Call, Performance Management, Performance Metrics, Problem Solving Skills, Profit & Loss, Project Tracking, Property Management, Regulations, Retrofit, Safety/Work Safety, Schedule Development, Service Delivery, Service Level Agreement (SLA), Surveillance, Team Lead/Manager
LOCATION
Rochester, NY
POSTED
25 days ago
Low Voltage Manager – Security & Fire Systems

Position Summary
The Low Voltage Manager is responsible for leading the company’s low voltage division, with a primary focus on fire alarm systems, access control, security systems, camera systems, and network infrastructure. This role oversees design, installation, service, inspection, and monitoring coordination to ensure safe, compliant, and high-performing systems for commercial, industrial, and residential clients.

This is a working leadership role requiring both operational oversight and strong technical expertise in life safety and security systems.

Key Responsibilities
Fire Alarm & Life Safety Systems Leadership
  • Oversee fire alarm design, installation, service, and inspections
  • Ensure compliance with NFPA codes, local AHJ requirements, and inspection standards
  • Manage annual fire alarm inspections and reporting requirements
  • Coordinate with inspectors, municipalities, and customers for compliance
  • Lead troubleshooting and resolution of system deficiencies

Security, Access Control & Surveillance Systems
  • Manage installation and service of:
    • Access control systems
    • Video surveillance / camera systems
    • Intrusion/security systems
  • Oversee integration of cloud-based and network-connected systems
  • Ensure systems are properly programmed, tested, and commissioned

24/7 Monitoring & Service Operations
  • Coordinate and oversee 24-hour service response protocols
  • Ensure service calls, emergency response, and system uptime meet expectations
  • Develop and maintain service-level standards (SLAs) for response and resolution
  • Manage dispatching and prioritization of service technicians

Project & Installation Management
  • Oversee low voltage projects including:
    • Fire alarm design/build projects
    • Security and access control installations
    • Network and structured cabling systems
  • Manage scheduling, manpower, materials, and subcontractors
  • Review plans, specs, and submittals for accuracy and compliance
  • Ensure proper system commissioning and customer handoff

Team Leadership & Development
  • Lead and develop technicians, programmers, and inspectors
  • Establish clear expectations for:
    • Work quality
    • Code compliance
    • Customer interaction
  • Train team members on evolving technologies (cloud, access control, fire systems)
  • Build a culture of accountability, safety, and professionalism

Client & Relationship Management
  • Act as primary escalation point for customers
  • Maintain relationships with:
    • General contractors
    • Property managers
    • Facility leaders
  • Support customer retention through strong service delivery
  • Participate in project meetings and system turnover

Financial & Performance Management
  • Manage division performance including:
    • Labor efficiency
    • Job profitability
    • Service margins
    • Inspection revenue
  • Develop and Track Departmental KPIs
  • Identify opportunities for recurring revenue (monitoring, service agreements)

Estimating & Division Growth
  • Support estimating for:
    • Fire alarm systems
    • Security and access control systems
  • Provide technical input on proposals and system design
  • Identify opportunities to grow:
    • Monitoring services
    • Inspection contracts
    • Retrofit and upgrade work

Safety & Compliance
  • Ensure adherence to:
    • OSHA regulations
    • NEC requirements
    • NFPA fire alarm codes
  • Maintain documentation for inspections and compliance
  • Conduct job site safety audits

Qualifications
Experience
  • 5–10+ years in low voltage systems with strong emphasis on:
    • Fire alarm systems
    • Security/access control systems
  • 2–5+ years in leadership or supervisory role
  • Experience in commercial and/or industrial environments
Technical Expertise
  • Strong knowledge of:
    • Fire alarm systems (design, installation, inspection)
    • Access control systems (Brivo, HID, etc.)
    • Camera systems and surveillance
    • Network/structured cabling
  • Experience with system vendors such as:
    • Honeywell, Potter, Axis, Mircom, Brivo, etc.
Certifications (Preferred)
  • NICET (Fire Alarm Systems)
  • Manufacturer certifications (access control, fire alarm, etc.)
  • OSHA 10 or 30
Leadership & Business Skills
  • Strong communication and leadership skills
  • Ability to manage multiple service and installation projects
  • Financial understanding of job costing and margins
  • Strong problem-solving and decision-making ability
Key Competencies
  • Life safety accountability mindset
  • Customer-first service orientation
  • Strong technical credibility with field teams
  • Accountability and ownership
  • Clear and direct communication
  • Ability to balance service work + project work + compliance
Work Environment
  • Combination of office and field work
  • Frequent job site visits
  • On-call availability for emergency service situations
Compensation
  • $90,000 – $125,000 – Exempt position
    With Bonus / Incentive
     

About the Company

C

CM Armitage