Lounge Operations Manager

This is intended to be an overview of the responsibilities and requirements attributed to the position of 

Lounge Operations Manager. It is not intended to be limited to such content nor does it describe solely what occupies a given day or week.

• Recruitment, Training and Development
  • Assists Management in recruiting, hiring, training and development within the venue.
  • Ensures disciplinary / termination procedures are followed
  • Provides conflict resolution
  • Ensures compliance with workplace standards
  • Provides overall Leadership
• Monitors Business during Operating Hours
  • Oversees the overall operation
  • Promptly addresses all operational issues with Management and Staff
  • Ensure Service goals and standards are defined and enforced in all venues
  • Monitor venue environment for cleanliness, appropriate lighting, sound and temperature.
• Facility Maintenance
  • Ensure “A” grade compliance with Health department, oversees all inspections in absence of General Manager or Assistant General Manager.
• Guests, Employees, Media and Partner Relations
  • Ensures all guest complaints are resolved
  • Maintains “open door” policy 
  • Maintains high guest satisfaction through consistently introducing innovative products
• Administrative and Legal
  • Ensures compliance with all state and local regulations and ordinances regarding business, including Union Collective Bargaining Agreement
  • Ensures that employees have all required certification validated (Sherriff Card, Health Card, TAM Card – Alcohol Awareness) Maintain file on site with copies of cards
• Openings
  • Execute Pre-Opening checklist items
  • Follows systems, policies and procedures for use in recruiting, hiring, training, management, physical plant, inventory, scheduling, cost and operational efficiencies.

QUALIFICATIONS: (Include equipment knowledge/use)

• Minimum 1 years prior experience as a Manager or equivalent combined industry experience.
• Must possess good communication, organizational, and supervisory skills.
• Solid knowledge of lounge products and terminology.
• Must be flexible and must have tolerance for long, stressful nights.
• Must have strong human relations skills to lead a very diverse team.
• Good communication skills and ability to multi-task required; multilingual is a plus.
• Ability to read and write in English proficiently. 
• Physically able to walk without assistance on various surfaces for an extended period of time.
• Professionally groomed and act as a role model.
• Basic computer skills and experience with computer based reservations systems.
• Positive attitude, self motivated, polite, energetic and is a willing learner.
• Ability to digest complex information and communicate this to all employees. 
• Keep current on all standard operating procedures.
• Monitor all lost and found items, record in Log under lost and found.
• Knowledgeable about health and safety regulations.