Loss Prevention Specialist

Job Title: Loss Prevention Specialist

Location: Southwest Florida (multi-county coverage)

Employment Type: Full-Time/Exempt

Goodwill Southwest Florida is seeking a detail-oriented and proactive Loss Prevention Specialist to support the safety, security, and asset protection efforts across our retail locations. This role is key in preventing theft and fraud, conducting investigations, supporting store teams through training, and ensuring a safe environment for customers and employees. The ideal candidate brings strong observational skills, sound judgment, and the ability to manage sensitive situations with professionalism while supporting Goodwill's mission of strengthening the community.

Key Responsibilities:

• Conduct surveillance (on-site and via CCTV) to identify suspicious activity and potential risks

• Investigate incidents of theft, fraud, and other losses reported by store personnel

• Apprehend and detain shoplifters in accordance with company policy and procedures

• Recover merchandise and ensure incidents are fully documented within 24 hours

• Maintain accurate case files and follow up with law enforcement and legal proceedings as needed

• Partner with law enforcement agencies and represent Goodwill in court when required

• Conduct inventory audits and assist with loss prevention initiatives across locations

• Train and coach store associates on loss prevention techniques and awareness programs

• Monitor store safety conditions and address potential hazards or risks

• Perform bag checks in accordance with company policies

• Maintain strict confidentiality when handling investigations and sensitive information

• Support safe, secure store operations, including evenings, weekends, and holidays as needed

Qualifications:

• Knowledge of loss prevention strategies, surveillance methods, and retail security practices.
• Strong observational, critical thinking, and decision-making skills.
• Ability to remain calm and act professionally during emergencies or high-pressure situations.
• Proficiency in Microsoft Outlook, Word, Excel, and related systems.
• Strong verbal and written communication skills.
• Ability to build and maintain effective working relationships across teams and with external partners.
• High level of integrity, discretion, and professionalism.

Education & Experience:

• High school diploma required; Associate degree preferred.
• Minimum of one (1) year of experience in loss prevention, asset protection, or security.
• Retail experience preferred; bilingual skills are a plus.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative and supportive work environment
• Opportunity to make a direct impact in protecting community resources
• Role with regional visibility across multiple store locations

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement