Loss Containment Servicing Representative

Commerce Bank Job Opportunity Building a career at Commerce is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.Compensation RangeHourly: $16.85 - $19.25 (Amount based on relevant experience, skills, and competencies.)Essential FunctionsPerform administrative tasks, including the input of data into the departmental databasesGenerate and send notices/letters/statements as requested by Loss Containment staffUpdate system of record with returned mail statusProcess, sort and deliver inter office mail and faxesRoute credit bureau disputes to the Regulatory Risk teamPrepare and upload items for imaging and document retentionPerform payment processing for direct-receipt paymentsPerform other duties as assignedKnowledge, Skills & Abilities RequiredExcellent customer service skillsAbility to ask questions, offer solutions, retain information and apply details to future situationsAbility to maintain a high degree of confidentialityMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesBasic level proficiency with Microsoft Word, Excel and OutlookEducation & ExperienceHigh School Diploma or equivalent combination of education and experience required1+ year data entry or administrative experience requiredLoan Servicing experience preferred*This role will be onsite during training and will transition to a hybrid schedule afterwardThe candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.Location: 811 Main St, Kansas City, Missouri 64105Time Type: Full time