Long-Term Recovery Specialist; Temporary Position

• Serve as a point of contact for disaster impacted individuals and families to help connect them connect to resources in a timely and efficient manner.
• Timely, continuous and intentional communication with survivors.
• Support with case triage as directed by supervisor.
• Conduct client intakes and develop recovery plans in partnership with survivors.
• Develop and maintain updated, high quality case files, as well as case notes and database management to meet quality assurance standards.
• Complete recovery plan alongside client and facilitate communication with referrals, contractors, and other providers as much as possible.
• Encourage clients to take responsibility for their recovery and serve as an advocate and facilitator as opposed to doing everything on behalf of client.
• LTR Specialist should be fully aware of all steps taken by clients to achieve their recovery plan.
• Responsive to clients during business hours, no more than 48 business hour response time is to client inquiries is expected.
• When appropriate, present individual cases to the Long-Term Recovery Group’s Disaster Case management and unmet needs committee.
• Maintain client confidentiality and follow HIPAA standards, including during committee meetings.
• Keep Maintain Humanitarian Services Manager updated about client progress, barriers, challenges and successes as well as case intakes and closure statuses.
• Support clients with applications and appeals, including FEMA, housing inspections with contractors and more.
• Support with special fire relief events such as resource fairs, job fairs, town halls, mental • health support groups, etc.
• Occasional evening and weekend shifts will be required.
• Coordinate with Logistics team to secure and distribute essential items needed by clients.
• Coordinate timely services to ensure each client has living essentials such as housing, food, medical care, and access to transportation.
• Support unhoused clients to secure temporary and permanent housing.
• For individuals looking to rebuild, support them through the rebuild process.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Assess and monitor client progress to support their fulfillment of established goals, address challenges, and ensure that available resources are utilized.
• Attending and actively participating in meetings and training as is required
• Use personally insured and/or company insured vehicle(s) to travel and transport clients and materials as needed throughout the service delivery area.
• Train and lead delegation of activities to volunteers and interns.
• Set expectations with survivors during the initial intake of the program.
• Carry out quality assurance activities on a continuous basis.
• Have due diligence with CHIRLA policies/procedures to maintain client case files compliant with program guidelines.

• Bachelor’s degree or equivalent preferred.
• Knowledge of case management foundations is required.
• At least two years or relevant professional experience required in the human services field, with high preference for disaster case management/fire relief experience.
• Experience working with diverse, multiethnic and multi-lingual communities
• Confident public speaker and group facilitation skills.
• Timely and accurate documentation and reporting on a continuous basis.
• Understanding of trauma-informed care best-practices.
• Must have strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Must have strong technical skills to navigate interpretation applications.
• Must be proficient in Microsoft Office, One Drive, and scheduling software.
• Must be flexible and willing to work early morning, evening, and weekend hours.
• Professionalism, maturity, and ability to work as a team and independently.
• Excellent organizational skills – good attention to detail and well organized
• Excellent verbal and written communication skills – verbal and written.
• Must be able to lift 50 pounds of force occasionally, and/or amount of force constantly to move objects.
• Must have skills in organizing resources and establishing priorities.
• Must be able to travel between CHIRLA sites, partner orgs and client homes.
• Fluency (reading, writing, speaking) in Spanish or other high need languages preferred.
• Flexibility is required based on the needs of the organization. The position may involve some evening and weekend work.
• Insured personal vehicle for daily use and client transport.

• Demonstrated success working and communicating effectively in a multi-cultural and
• multi-lingual environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi- task, prioritize duties, and manage time effectively.
• Punctuality and effective communication
• Attention to detail and accuracy in work product
• Knowledge of public benefits
• Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
• A commitment to social justice, and experience working with and in diverse low income communities and communities of color.
• Ability to work as part of a team and on multiple projects.
• Ability to have positive working relationships with CHIRLA staff, members, and allies.
• Highly organized and detail-oriented, with the ability to manage deadlines and multiple tasks effectively and efficiently.

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