Assisted Living, Communication Skills, Computer Skills, Conferences, Develop and Maintain Customers, Federal Laws and Regulations, Interpersonal Skills, Law Enforcement, Legal, Long-Term Care, Medicaid, Nursing Home, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Recreation, Resolve Customer Issues, Retirement Plan, Safety/Work Safety, State Laws and Regulations, Sustainability, Time Management, Training/Teaching, Tuition Fees, Willing to Travel, Word Processing, Writing Skills
Under the supervision of the Regional Ombudsman; receive, document, investigate, mediate, and resolve complaints affecting those persons residing in long term care facilities or living independently receiving waivered Medicaid services. Travel within the eight counties of south-central Idaho and make required unannounced facility visits as well as complaint visits.
Duties and Responsibilities:
The major duties, responsibilities and accountabilities include:
- Receive, document, investigate, mediate and resolve complaints affecting residents of long-term care facilities or individuals living independently receiving waivered Medicaid services.
- Report to the State Surveyor, Adult Protection and Law Enforcement as necessary.
- Refers to and works with Legal Aid Services to resolve legal issues pertaining to residents.
- Complete routine unannounced visits to nursing homes and assisted living facilities.
- Work to preserve the health, safety, welfare and rights of residents of long-term care facilities.
- Advocate for resolution of resident concerns related to their rights.
- Provide consultation and information to residents, family members, facility staff and members of the community.
- Maintain a client case load.
- Ensure client confidentiality is maintained.
- Provide education to residents of long-term care, families, facility staff and the community.
- Attend training and meetings as required.
- Perform other duties as assigned by the Regional Ombudsman.
Qualifications/Skills Applicant Must Possess:
- Bachelor’s degree or equivalent
- Excellent organizational skills.
- Proficiency in computer skills, including word processing, database, and presentation programs.
- Excellent oral and written communication skills.
- Ability to relate with people courteously and maintain client confidentiality.
- Ability to work independently.
- Demonstrate ability to collect data, conduct interviews and form conclusions.
- Ability to meet deadlines as requested.
- Ability to interpret and apply local, state and federal regulations as required.
Working Conditions and Physical Requirements:
- Long-Term Care Ombudsman is required to work full time 40 hours per week, occasionally work or participate in evening and weekend meetings; travel within an eight county service area; and travel out of the area to conferences and trainings as approved by the Regional Ombudsman.
Additional Information:
- Tuition assistance for yourself and your immediate family here at CSI, reciprocal agreements for tuition assistance for you at Lewis-Clark State College and Idaho State University.
- Free Gym/Recreation center membership for you and your family.
- Discounted athletic events.
- Discounted Herrett Center events and shows.
- Medical – Select Health
- Dental – Delta Dental/Willamette
- Vision – Ameritas/VSP
- Retirement plan with the following contribution rates.
- Employee Contribution: 7.18%
- Employer Contribution: 11.96%
The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.
Required Skills
Required Experience
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College of Southern Idaho