Logistics Technician - Phoenix West

Microsoft

Phoenix, AZ

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JOB DETAILS

SALARY

$23.22–$32.36 Per Hour

SKILLS

Asset Management, Auditing, Automation, Background Investigation, Cloud Computing, Computer Security, Customer Relations, Customer Support/Service, Data Entry, Data Processing, Develop and Maintain Customers, Diversity, Documentation, Documentation Standards, Fleet Management, Forklift, Government Requirements, Hazard Analysis, High School Diploma, Industry Standards, Information Technology & Information Systems, Internet Application, Internet/Online Service, Inventory Management, Inventory Management Software, Inventory Reports, Logistics, Maintain Compliance, Microsoft Bing Search Engine, Microsoft Product Family, Microsoft Windows Azure, Network Operations Center, OEM (Original Equipment Manufacturer), Operations Processes, Order Picking/Packing, Pallet Jack, Physical Inventory, Process Management, Procurement Management, Purchase Orders, Reconciliation, Retail Management, Return Merchandise Authorization (RMA), Returns Processing, Safety Alerts, Safety Standards, Safety Systems, Security Compliance, Security Information and Event Management (SIEM), Server Support, Service Level Agreement (SLA), Shipping/Receiving, Staff Development, Supply Chain, Sustainability, Team Lead/Manager, Training/Teaching, Warehousing, Willing to Travel, Xbox

LOCATION

Phoenix, AZ

POSTED

2 days ago

OverviewAs a Logistics Technician, you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.ResponsibilitiesCustomer Service* Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus. Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly.Data Bearing Device (DBD) Destruction* Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Supports decommissioning servers, maintaining compliance and meeting Service Level Agreements (SLAs).Fleet Management* Performs weekly vehicle inspections.Inbound and Outbound Logistics* Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures accurate documentation of incoming and outgoing deliveries as well as records. Applies appropriate customs documentations and standards for outbound packages.IT Inventory Management* Develops working knowledge of stock control and inventory management practices and procedures. Performs cycle audits and data corrections to ensure all inventory controls are met and helps report and reconcile inventory discrepancies. Ensures detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints. Performs material movement, including shipping/receiving and inventory management per standard process.Operational Excellence* Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery. Completes required security and data management training while complying with security and data management procedures/policies. Participates in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).Procurement* Notifies management about ordering stock shortages. Escalates any issues to management.Safety Practices* Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks. Conducts rack movement activities, supporting training on devices and tools and upholding safety standards. Follows established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them.Tactical Shift Management* Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Seeks guidance from management before proceeding with the next step of a process. Begins monitoring inbound and outbound schedules, escalating deviations from scheduling, with guidance. Begins monitoring inbound and outbound schedules, escalating deviations from scheduling, with guidance* As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.* As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.Warranty Process Management* Engages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices. Performs manual return processes for non-RMA failed parts. Begins to perform manual ordering processes of Original Equipment Manufacturer (OEM) parts. Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process.Other* Embody our culture and valuesQualificationsRequired Qualifications* High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:* 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.Logistics Technician ATR-B - The typical base pay range for this role across the U.S. is USD $23.22 - $32.36 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $27.64 - $34.66 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Technician ATR-C - The typical base pay range for this role across the U.S. is USD $23.85 - $37.79 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.05 - $41.49 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About the Company

Microsoft

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

GET THE BALL ROLLING

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer Software

FOUNDED

1975

WEBSITE

http://www.microsoft.com