Logistics & Service Specialist

HDT Global

Tucson, AZ

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JOB DETAILS

SKILLS

Blueprints, Budgeting, Business Solutions, Computer Skills, Contract Negotiation, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Detail Oriented, English Language, Establish Priorities, Forklift, Housekeeping/Cleaning, Identify Issues, Inside Sales, Interpersonal Skills, Logistics, Logistics Management, Maintenance - HVAC, Maintenance Services, Manufacturing Operations, Microsoft Office, Military, Multitasking, Negotiation Skills, Organizational Skills, Physical Demands, Problem Solving Skills, Product Demonstration, Project Tracking, Safety Standards, Sales, Sales Training, Schematics, Team Player, Trade Shows, Training/Teaching, Vehicle Driving, Willing to Travel

LOCATION

Tucson, AZ

POSTED

2 days ago

Join the team that is responsible for keeping our leading-edge military expeditionary products and rugged industrial/commercial products going. The Logistics & Service Specialist is responsible for inspecting, diagnosing and repairing HDT products including generators, shelters, and air conditioningunits. Also explains discovered mechanical diagnoses and required repairs to service advisors and customers. The ideal candidate will live within 30 miles of our demo facility located at 1760 W. Grant Road, Tucson, Arizona 85745,

Primary and Essential Duties and Responsibilities

Performs corrective repairs on all HDT products
Experienced in troubleshooting and repairing various types of HVAC Systems and Generators
First line of contact for all technical questions and requirements from customers and Sales Representatives
Conducts initial product training on all HDT Products purchased by customers.
Reports data, schedule and results of customer support activities to the Manager, Logistics & Support
Must be able to adapt to changes in scope of work as business dictates
Professionally represents HDT in appropriate manner when assigned to assist in customer related functions including product demonstrations, trade shows and training exercises.
Refurbishes returned demonstration equipment and pack for proper storage.
Serves as responder to after-hours calls from 1-800 emergency number, as required.
Works with inside sales for achievement of customer satisfaction.
Ability to work varied hours/days, including nights, weekend, and holidays as needed.
Frequent travel.
Supports, communicates, reinforces and defends the mission, values and culture of the organization
Adheres to all quality and safety standards
Supports other projects and performs duties as assigned

Secondary Duties and Responsibilities

May participate in cross-functional teams and work groups

Years Experience

3 years minimum relevant work experience

Level of Education

High School diploma or equivalent required; some secondary preferred

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience / Knowledge / Skills / Abilities

Must be able to speak, read and understand English
Ability to read schematics, blue prints, drawings, etc.
Ability to provide monthly training reports
Track and assist in resolution of customer issues and follow up
Ability to coordinate and monitor work requests
Customer focused and able to negotiate sales agreements
Able to meet goals and budget requirements
Ability to drive company vehicles with trailer in tow
Team player with attention to details
Able to work in high stress situations
Ability to prioritize and multi task in a dynamic environment
Strong decision/problem solving skills
Possesses quality orientation and high attention to detail
Possesses strong interpersonal skills and the ability to work with customers, vendors, employees and managers at all levels within the company
Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office) and experience with a CRM program
Able to operate a Forklift

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Work is accomplished in areas where there is little environmental (heating/cooling) control.
The sound level in the work environment may fluctuate due to noises associated with servicing the various product lines
Access to operations and manufacturing areas may involve exposure to loud noises, dust, fumes, oils, and fluctuations in temperature

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Performs all work in accordance with safety and workmanship and good housekeeping specifications
While performing the duties of this job, the employee may be required to stand for long periods of time
This position requires the ability to frequently lift up to 75 lbs.
Ability to wear proper Personal protective Equipment (PPE) as required

Training

New employee safety orientation and training on special tools or software required for job performance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Logistics & Service Specialist

HDT Global

Tucson, AZ

About the Company

HDT Global

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