TITLE: Customer Service / Logistics Rep. REPORTS TO: Operations Director JOB STATUS: Full Time, Non-Exempt EEOC: 5 LOCATION: Headquarters, McDonald Facility EFFECTIVE DATE: 01/06/2026 SUPERVISORY EXPERIENCE: This position has no direct reports REVISED DATE: N/A PAY RANGE: $20.00 – $24.00 Hour SUMMARY/OVERVIEW: This position performs logistic /customer service activities with focus on order entry and initiatives with logistic problem resolutions that occur across multiple channels for our customers. You will receive orders, and build out the order for shipping as well as respond to domestic customer inquiries regarding TIB Chemicals Corpoartion (aka Reaxis) products. You will interface with production, quality control, and freight forwarders/shipping services. You will understand the logistical processes of our company and be able to resolve customer service inquiries and issues while recommending appropriate solutions. Overall, this position maintains high levels of customer satisfaction consistent with our company's core values, through processing orders, entering finished process data including but not limited to order entry, coordination of shipments, invoicing, and international documents, while demonstrating commitment to quality through customer and service partner interactions. FUNCTION: Process domestic and international orders, enter finished process data including but not limited to order entry, coordination of shipments, invoicing, and international documents. - Interface with production, quality control, and freight forwarders/shipping
- Handle telephone inquiries from customers and direct specific inquiries to the appropriate Reaxis associate
PRIMARY DUTIES AND RESPONSIBILITIES: - Process domestic and international customer orders and prepare required documentation.
- Coordinate logistics (order tracking and timing) and resolve issues pertaining to orders.
- Interface with logistics manager, production manager, and QC lab in order processing activities
- Coordinate inventory transfer to contract and consignment warehouses where applicable
- Interface with purchasing and accounting as necessary to assist with invoicing and pricing issues
- Cross-train with appropriate departments as requested, and attend operations planning meetings
- Assist with incoming sales calls and act as primary contact for the group in the absence of management
- Generate reports as requested for quality analysis
- DOT / IATA/IMDG Training will be provided Regular attendance and punctuality.
- Capacity to work safely and efficiently.
- Willingness to understand and demonstrate various government policies, procedures and guidelines as deemed by the supervisor. (e.g., ISO, DOT, etc.)
- Ability to get along well with others. (e.g., ability to build a healthy rapport with coworkers, customers, management: Show respect always and benevolence where necessary, etc.)
- Ability to maintain and demonstrate personal accountability /responsibility. (e.g., take personal ownership in the company’s success and accepts full responsibility for oneself and contribution as a team member: ability to receive constructive criticism in a positive manner, etc.)
- Willingness to ABL (always be learning) and/or ABT (always be teaching)
- Perform other duties as assigned by manager.
MINIMUM REQUIREMENTS: - Three years of experience with order-taking, invoicing or similar experience.
- (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by equipment vendors, or (4) job specific skills acquired through an apprenticeship program.
- Strong working knowledge of Microsoft 365 platform applications, especially in excel and word
- Demonstrable communication skills, both verbal and written
- Excellent interpersonal skills - Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Mental Aptitude to work through complex problems by referencing previous precedent. Role has complexity which requires problem solving skills and attention to details.
PREFERRED QUALIFICATIONS: - (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by equipment vendors, or (4) job specific skills acquired through an apprenticeship program.
- Experience working for a chemical manufacturer.
- Strong International Order Taking
- Previous DOT / IATA/IMDG Training.
POSITION TYPE AND EXPECTED HOURS OF WORK: - Monday through Friday, 8:00 a.m. to 4:00 p.m.
- Must work 37.5 hours each week to maintain full-time status.
WORK ENVIRONMENT: - This job operates in an Industrial and Administrative setting. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, and fax machines.
EQUIPMENT OPERATED: - Basic office equipment (e.g., phone, copier, fax machine, printer, computer, and laminator)
PHYSICAL DEMANDS: - While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle, or feel objects, tools or controls, reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. See Physical, Sensory and Mental Requirements for details.
TRAVEL: This position does not require travel. Equal Opportunity Employer
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