Logistics Equipment Breakdown Specialist

Shape What’s Next at Ashley Furniture

We’re a fast-moving, innovation-driven leader in home furnishings. At Ashley, we build future leaders, celebrate curiosity, and deliver for our customers with a relentless solutions mindset.

Internal applicants: Please submit through the UKG internal job board.

Role at a Glance

• Purpose: Coordinate on-the-road equipment breakdowns, manage vendor repairs and towing, arrange rentals, and ensure drivers receive clear, timely support.
• Impact: Keep freight moving, control repair quality and costs, and document each incident for maintenance follow-up.

Core Responsibilities

• Driver Support & Communication
  • Answer maintenance-related calls from drivers.
  • Explain breakdown procedures and next steps.
  • Guide drivers through resolution efficiently.
• Vendor & Equipment Coordination
  • Schedule repairs with the closest suitable facility.
  • Arrange towing when necessary.
  • Secure rental equipment to avoid delays.
  • Match repair needs to the right vendor capabilities.
• Administrative & Financial Oversight
  • Audit vendor invoices for accuracy.
  • Update warranty fields in applicable systems.
  • Maintain precise records of incidents and repairs.
• Secondary Responsibilities
  • Maintain reliable attendance.
  • Participate in meetings, training, and education.
  • Assist with training peers and provide backup coverage.
  • Complete special projects as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of administrative experience preferred.

Schedule & Compensation

• Hours: Tuesday–Saturday, 1:30 PM–10:00 PM
• Base Pay: $18/hour plus shift differential

Work Setting

Positioned within an active industrial manufacturing and distribution center featuring moderate to high noise, temperature variability, and material handling equipment in operation. The role may involve extended periods of standing or walking on concrete and requires PPE such as safety glasses and steel-toed boots. Work is fast-paced, time- and safety-sensitive, and may include varied shift schedules to support production and distribution needs.

Benefits

• Medical, Dental, Vision, and Employee Assistance Program
• PTO with increases based on service
• Employee discount on home furnishings
• Professional development opportunities
• Tuition assistance
• Ashley Wellness Centers (location dependent)
• 401(k) and Profit Sharing
• Life Insurance

How We Lead

• Honesty & Integrity: Transparent, ethical decisions and accurate insights.
• Dirty Fingernail Accountability: Own outcomes; verify details; finish the job.
• Continuous Improvement: Iterate on templates, tools, and process standards.
• Growth & Results Focus: Align work to growth, cost, and profitability goals.
• Culture of Leadership: Influence, reliability, trust—at every level.
• Customer-Centric & Boundaryless: Collaborate across teams for the greater good.
• Operational Excellence: Discipline, detail, and clarity from ambiguity.

Learn About Our Impact

Corporate Social Responsibility Report

Corporate Brochure

Third-Party Recruiters

No unsolicited agency submissions. We do not pay fees without a signed, position-specific agreement authorized by Ashley.

Compliance

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.