Logistics Customer Service

We are seeking a detail-oriented and highly organized Logistics Customer Service Specialist to join our team. This role is responsible for managing customer communications, coordinating logistics processes, and utilizing advanced Excel skills to track, analyze, and report on key operational data.

The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is comfortable working with complex datasets to support logistics operations.

Key Responsibilities

• Serve as the primary point of contact for customers regarding shipments, orders, and logistics inquiries
• Coordinate and track shipments to ensure timely delivery and resolve any service issues
• Maintain and update order and shipment records in internal systems
• Utilize advanced Excel functions (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis) to manage and analyze logistics data
• Generate and distribute daily, weekly, and monthly reports on shipment status and performance
• Collaborate with internal teams, carriers, and vendors to ensure seamless operations
• Identify process improvements to enhance efficiency and customer satisfaction
• Investigate and resolve discrepancies related to shipments, inventory, or billing

• 2+ years of experience in logistics, supply chain, or customer service
• Advanced proficiency in Microsoft Excel is required
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to multitask and manage priorities in a fast-paced environment
• High attention to detail and accuracy
• Experience with logistics or ERP systems is a plus