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Logistics Claims Senior Specialist

Iconma

Springdale, AR

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JOB DETAILS
SALARY
$15–$18 Per Hour
SKILLS
Accounts Receivable, Administrative Skills, Analysis Skills, Auditing, Call Centers, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Data Collection, Documentation, Financial Systems, Follow Through, Food Production, Food and Beverage Industry, Funding, Health Plan, IBM DB2, Interpersonal Skills, Logistics, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Operating Systems, Options Analysis, Organizational Skills, Performance Metrics, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Product Management, RADIUS (Remote Authentication Dial-In User Service), SAP, SAP Administration, Scorecarding, Shipping Operations, Standard Operating Procedures (SOP), Sustainability, Team Player, Telephone Skills, Time Management, Warehousing, Writing Skills
LOCATION
Springdale, AR
POSTED
7 days ago
Our client, a Food Manufacturing company, is looking for a Logistics Claims Senior Specialist for their Springdale, AR location.
 
Responsibilities:
  • The Logistics Claims Senior Specialist is vital in managing and resolving product-related claims, such as overages, shortages, damages, and refusals reported by carriers at the time of delivery.
  • With the Logistics Teams processing an impressive, annualized total of $100 million in our Poultry Prepared Division, the need for accurate and timely evaluations and disposition decisions cannot be overstated. Delays in these processes can lead to substantial carrier accessorial fees, significantly impacting operational costs and logistics efficiency.
  • In this role, the Specialist is working on a call center speaking with drivers.  The Specialist engages extensively with cross-functional teams, adhering to our Standard Operating Procedures (SOPs) while collaborating with Transportation Operations, FSQA, Plant Operations, Shipping, Customer Service, Warehousing, Product Movement, Deductions, and Sustainability teams. This collaboration is crucial for ensuring effective product dispositions and maintaining compliance with business protocols. The Specialist is responsible for managing an active worklist and updating transportation and financial systems, enabling seamless operations. Furthermore, the Specialist validates and processes donation receipts promptly, forwarding them to the Deductions and Sustainability teams. They also oversee accessorial payments related to their weekly cases, ensuring that carrier payment expectations for asset movements are met per our contractual agreements. A key aspect of this role is obtaining Proof of Delivery (POD) for each case, ensuring that all information is accurately validated against claims.
  • The Specialist diligently maintains and updates worklists in High Radius, conducting daily audits for accuracy, which is then reported the following business day in Power BI reports. These reports are scrutinized by Shipping locations and Transportation, making the data generated by the Specialist a foundational element in our key performance indicators (KPIs) for the Distribution division scorecards. This emphasizes the critical importance of accuracy and timeliness for the organization's overall success.
 
Requirements:
  • High school diploma or equivalent required.
  • Candidate with and/or currently pursuing a BA degree is a plus.
  • Minimum of 1 year of office clerical experience required, 3 years preferred.
  • Prior experience in a Logistics is highly valuable, particularly in handling OS&D claims or customer service.
  • Experience in data collection and analysis is advantageous.
  • Strong written and verbal communication skills are essential.
  • Professional phone skills for interacting with both internal company contacts and external vendors and customers.
  • Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims.
  • Ability to convey complex information clearly and concisely to various stakeholders.
  • Skilled in managing conflict and addressing concerns diplomatically.
  • Proficient in crafting detailed and accurate reports and documentation.
  • Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Experience with High Radius system.
  • Proficiency in navigating and interpreting Power BI reports.
  • Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
  • Experience working with call center technology and answering systems, including software such as Five9.
  • Motivated self-starter with a strong desire to learn and grow.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and the ability to manage time effectively.
  • Strong multitasking abilities and interpersonal skills.
  • Confident in making fact-based decisions through critical thinking and standing by those decisions.
  • Proven ability to analyze information, evaluate options, and implement solutions effectively.
  • Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
  • Highly organized with the ability to thrive in a high-volume, fast-paced role.
  • Consistently focused on timely execution and quick decision-making
  • Maintain a high level of confidentiality.
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/