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Logistics Claims Coordinator - LCC 26-06562

NavitasPartners

Springdale, AR

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JOB DETAILS
SALARY
SKILLS
Accounts Receivable, Administrative Skills, Analysis Skills, Auditing, Business Support, Call Centers, Claims Management, Claims Processing, Clinical Medicine, Communication Skills, Conflict Resolution, Corporate Policies, Cross-Functional, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Data Quality, Detail Oriented, Documentation, Enterprise Applications, Establish Priorities, Follow Through, Funding, Healthcare, High School Diploma, Hospital, Inventory Management, Logistics, Logistics Industry Software, Maintain Compliance, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Operating Systems, Operational Audit, Operational Improvement, Operational Strategy, Operational Support, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Management, Product Management, Product Support, Quality Assurance, Quality Management, Quality Metrics, Reporting Skills, Root Cause Analysis, Standard Operating Procedures (SOP), Supply Chain, Supply Chain Operations, Sustainability, Team Player, Time Management, Warehousing, Writing Skills
LOCATION
Springdale, AR
POSTED
3 days ago

Job Title: Logistics Claims Coordinator

Location: Springdale, AR

Duration: 6-Month Contract

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Guaranteed Hours: 40 Hours Weekly

Compensation: $18.00 per Hour

Position Overview

We are seeking a detail-oriented Logistics Claims Coordinator to support transportation and product claims management within a fast-paced logistics environment. The ideal candidate will be responsible for investigating, processing, and resolving overages, shortages, damages, and refusals (OS&D) while ensuring compliance with company policies, standard operating procedures, and service-level expectations. This role requires strong analytical skills, effective communication, and the ability to collaborate with multiple departments and external partners.

Responsibilities

  • Manage and resolve transportation-related claims, including overages, shortages, damages, and refusals (OS&D).
  • Communicate with drivers, carriers, and transportation partners to gather information and determine claim resolution.
  • Evaluate claim documentation and make accurate product disposition decisions.
  • Collaborate with cross-functional teams including transportation, operations, quality assurance, customer service, warehousing, inventory management, and sustainability departments.
  • Maintain and update active claim worklists and transportation management systems.
  • Obtain, review, and validate Proof of Delivery (POD) documentation.
  • Process donation receipts and distribute required documentation to appropriate stakeholders.
  • Monitor and manage carrier-related charges and accessorial payments.
  • Conduct daily audits to ensure data accuracy and compliance with established procedures.
  • Generate reports and maintain operational metrics to support business performance tracking.
  • Maintain detailed and accurate records of all claims activities and resolutions.
  • Analyze issues, identify root causes, and recommend solutions to improve operational efficiency.
  • Ensure timely completion of assigned tasks while maintaining confidentiality and professional standards.

Required Qualifications

Education

  • High School Diploma or equivalent required.
  • Associate's Degree or Bachelor's Degree preferred.

Experience

  • Minimum one (1) year of office, administrative, or clerical experience required.
  • Three (3) or more years of related experience preferred.
  • Experience in logistics, transportation, supply chain, customer service, or claims management preferred.
  • Experience with data collection, reporting, and analysis is a plus.

Communication Skills

  • Strong verbal and written communication skills.
  • Professional telephone and customer service etiquette.
  • Excellent negotiation and conflict-resolution abilities.
  • Ability to communicate complex information clearly and effectively.
  • Strong documentation and follow-up skills.

Technical Skills

  • Proficiency with Microsoft Office Suite, including:
    • Microsoft Excel
    • Microsoft Word
    • Microsoft Outlook
    • Microsoft PowerPoint
  • Experience with transportation management systems preferred.
  • Ability to interpret reports and analyze operational data.
  • Familiarity with enterprise software platforms and logistics applications preferred.
  • Experience with call center systems and customer interaction platforms preferred.

Preferred Skills & Competencies

  • Strong analytical and problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • Ability to work independently and collaboratively within a team environment.
  • Strong attention to detail and commitment to accuracy.
  • Effective time-management skills in a high-volume work environment.
  • Ability to make informed, fact-based decisions and confidently support those decisions.
  • Self-motivated with a desire for continuous learning and professional growth.
  • Ability to self-audit work and maintain high-quality standards.
  • Commitment to confidentiality, professionalism, and integrity.

Work Environment

  • 100% on-site position.
  • Fast-paced logistics and operations support environment.
  • Frequent interaction with transportation providers, drivers, carriers, and internal stakeholders.
  • High-volume workload requiring strong prioritization, organization, and attention to detail.
  • Opportunity to support critical transportation and supply chain operations through effective claims resolution and process management.

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

About the Company

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NavitasPartners