It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
1471 W. Millers Cove Rd Walland, TN 37886
The Lodging Supervisor is responsible for daily operations and overseeing all Front Desk and Guest Service functions. Responsibilities include effectively handling guest questions, problems, concerns, and needs relating to any activity. The Lodging Supervisor is responsible for guiding, helping, and assisting both internal and external guests.
The pay rate for this position is $22.00-25.00 per hour.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Flexibility with scheduling for weekends and holidays
• Assist the Manager on Duty as needed
• Understanding of night audit functions
• Answer and respond to guests' calls and individual needs
• Check-ins and check-outs including proper welcome packets and assigning the right room
• All front desk duties, including answering phones and assisting guests with request
• Prepare group resumes and all other information that is needed
• Review daily reports and follow through with Front Desk Agents to have all information correct
• Continual training for all Front Desk Agents
• Review each guest profile and reservation before they arrive to ensure it is correct
• Create and maintain the Front Desk as the center of all communication
• Comprehend all guest charges and support the Front Desk Agent when there is a billing dispute
• Understand the point of sale operations for the gift shop and incidental charges
• Follow all procedures and make sure all agents do as well
• Understand and follow Lodging Financials relating to Schedule, Declining Budget, Invoices, PO’s
• Assist all other departments to meet the guest’s needs
• Assign daily and weekly tasks to the Guest Services team and work with the Guest Services Supervisor to facilitate daily operations
• Assist with departures and arrivals when needed
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
SUPERVISORY RESPONSIBILITIES
• Supervise activities of Front Desk Agents, Guest Services team, and Night Manager
EDUCATION and or EXPERIENCE
• High School diploma or equivalent
• College degree preferred
• 1-2 years of Hospitality or customer service experience
• Computer skills in Windows applications
LANGUAGE SKILLS
• Must have excellent communication skills
• Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL ABILITY
• Basic knowledge and understanding of math and general accounting
REASONING ABILITY
• Ability to make decisions under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
• The job requires one to be on feet for most or all of the shift
• Able to lift 50 lbs.
• Must be able to drive a company vehicle or golf cart safely and must have a valid driver's license
WORK ENVIRONMENT
• General desk / front desk guest reception area
• Must be able to work in all weather conditions
• May occasionally be asked to go outside in all weather conditions