Lodge Manager

Meeting with Department Heads on a daily, weekly, monthly basis to discuss operations, staffing and training

Ensuring that Maintenance is operating within budget parameters and monitoring performance on a daily/weekly basis

Working closely with the Front desk to ensure optimal customer service, overseeing scheduling and operations of the desk in conjunction with the Management.

Hands on activity in each department when required and mostly on a daily basis

Handling customer issues and solving any situations as they arise

Working within company policies and procedures on a regular basis.

Liaising with the Regional Manager on a continuous basis to provide feedback and seek assistance as required

Preparing reports and conducting weekly Department Head Meetings

Managing budget allocations and labor costs in each department.

Providing back up to the front desk in busy times

Working closely with the accounting dept. to ensure A/R is updated and providing feedback when required

Using Microsoft outlook software to provide communication in all areas as required

Attending and executing Health and Safety meetings at the Lodge

Working with Human Resources to provide staffing, training and any disciplinary actions.

Handling other duties as they present themselves

Overseeing the Management of Staff accommodation and ensuring that policies and Residential Tenancy rules and regulations are being followed.

Understanding that Management by leadership is required – Knowing and understanding every department’s operation and stepping in to cover whenever needed (ie Food and Beverage serving, hosting, banquet planning, providing Chef with input from customer feedback as it relates to food choices, menu selections, etc.)

Dealing with individuals on daily basis to assist them with the understanding of policies and procedures and ensuring that everyone is treated fairly, equally, and in the event things may not work out with someone removing them from the team prior to any destructive behavior or communication sets in – strong leadership skills to assist people with understanding respectfulness

Understanding the nature of a transient work force, seasonal business, labor costs vs revenue, customer needs and views, education in conjunction with HR to enhance and provide growth opportunities where deemed fitting.

Degree or Diploma in Hospitality Management preferred

Driver’s License is required

Must have the ability and experience to deal with Emergency situations

4-5 years’ experience as Manager in a Multi- Departmental environment preferred

Proficient with Microsoft Office Applications

Excellent verbal and written English communication

Bilingual (Spanish) is preferred

Confidentiality and professionalism is expected at all times

Experience with budgets and labor costing

Previous experience working in a variety of operational areas within a Hotel type Setting.