LODGE GUEST SERVICE AGENT

Grand Traverse Resort and Casinos

MI

JOB DETAILS
SKILLS
Casinos, Customer Support/Service, High School Diploma, Procedure Development, Team Player
LOCATION
MI
POSTED
30+ days ago

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

We are seeking a competent individual to be part of our Lodge team. Responsible for assisting guests with check in and check out, handles guest concerns and provides continuous customer service.

RESPONSIBILITIES

  • Administer guest check-in and check-out making sure all procedures are followed
  • Review all arrivals
  • Pre-register and produce key packs
  • Monitor guest count and room inventory

QUALIFICATIONS

Must be at least 18 years of age with a high school diploma, a GED or equivalent experience. Prior front desk or reservations experience is preferred. Prior customer service experience is required.

We look forward to having you join our team and being a part of our mission.

Afternoon shift 4:00 pm - 12:00 am.

About the Company

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Grand Traverse Resort and Casinos