Lodge Front Desk Supervisor

Job Description

The Front Office Supervisor oversees the daily operations of the front desk, ensuring exceptional guest service, smooth front office functions, and maximized room revenue. This role provides leadership and support to front office and reservations staff, maintains departmental standards, and regularly works front desk shifts.

Key Responsibilities:

• Supervise and support front desk and reservations staff (AM/PM/Audit)
• Oversee daily operations to ensure quality guest service and satisfaction
• Train and coach team members; manage schedules and labor
• Handle guest inquiries, complaints, and reservation systems
• Monitor and analyze daily reports, bookings, and inventory
• Assist with gift shop organization, office supply inventory, and POS updates
• Maintain records, complete required paperwork, and ensure policy compliance

Qualifications:

• Associate degree in Hospitality or related field (or equivalent experience)
• 2+ years of front office or guest service experience
• Experience using Opera Cloud Property Management System is preferred
• Excellent communication, organizational, and problem-solving skills
• Strong computer, clerical, and cash handling skills
• Eligible for a high-security gaming license and valid driver’s license

Physical Requirements:
Light lifting (up to 25 lbs), frequent walking, standing, sitting, and repetitive hand use.

Work Environment:
Primarily indoors with exposure to moderate noise and occasional smoke or fumes.

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, the 9,000-square-foot multipurpose Wa Walton Event Center, and a casino featuring Las Vegas-style gaming.  We have over 650 of the latest slot titles and table games like Blackjack, Craps, Roulette, and Pai Gow.  EZ KENO kiosks, and BetRivers Sportsbook at Swinomish.

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• Mental Health Benefit
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals