Position Title: Local Manager Base Salary: $67,500 to $112,500 annually DOE Bonus: Target annual bonus Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer-first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fibers presence in the community. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Customer Ownership · Instill a sense of pride and ownership in the company and the individuals work. · Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. · Hold employees and other departments accountable to meet customer needs. Operations Proficiency · Has a solid understanding of the business. · Hold team accountable to achieving results through modeling behavior, coaching and performance management. · Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers. Employee Relations · Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge. · Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. · Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace. Community Relations · Represent the Company and communicates Company vision and direction through active engagement and involvement in the community. · Leverage community relationships to retain existing business and identify future business opportunities. · Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations. Competitive Marketplace · Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies). · Partner with marketing to act as the eyes and ears of the local market to promote local initiatives and ensure appropriate competitive response. Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Minimum of two (2) years of prior supervisory experience. · Successful completion/certification in related technical fields or vendor equipment desired. · Advanced knowledge of installation, repair, central office, and outside plant functions. · Basic knowledge of FTTH and data networking. · DSL installation and repair experience. · Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices. · Must be available 24/7 to support off-shift technicians and emergency situations as needed. · Must take pride and ownership in work and exhibit a willingness