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Lobby Customer Service Representative (San Marcos)

SAN DIEGO COUNTY CREDIT UNION

San Marcos, CA

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JOB DETAILS
SKILLS
Credit Union, Customer Support/Service, Interviewing Skills, Needs Assessment, Organizational Skills, Quality Management, Quality Metrics, Retail Banking
LOCATION
San Marcos, CA
POSTED
1 day ago
The position of Receptionist is established to coordinate and direct lobby/phone traffic while providing prompt, professional and accurate assistance to members. Participate in the promotion of Credit Union products and services to existing and potential members. Maintain quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills)High school diploma or equivalent. 1 year of customer service experience or SDCCU member facing work experience may be considered. Knowledge of member interviewing techniques, ability to identify and offer/refer products and services to meet members' financial needs. Possess effective human relations and communication and organizational skills. Professional appearance and demeanor. Essential Duties and Responsibilities. Greet members/potential members to establish rapport; probe to determine financial needs; direct to appropriate employees for assistance. Prepare members/potential members for interactions with cred...Customer Service Representative, Customer Service, Representative, Retail, Banking

About the Company

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SAN DIEGO COUNTY CREDIT UNION