Career Summary
The Loan Support Specialist position supports vehicle titles, lien processing, indirect loan funding, and member service. This role works closely with members, dealerships, DMV offices, and internal associates to ensure timely and accurate processing of vehicle loan documentation.
Responsibilities:
Duties include the Initiation of the filing process, preparation of titles to perfect liens, maintaining records of filings, obtaining duplicate titles, obtaining titles from other financial institutions or auto dealerships, disbursing checks to the Clerk of Courts, and attending to the renewal or release of filings.
Utilizes the VITU title management system for electronic lien filing, making notes, working, and monitoring all the Manager Summary reports on a daily and weekly basis which includes:
Accounts Over 30, 60 and 90 Days Without Title Information Reports
State Errors, ELT requests awaiting Acknowledgement, ELT Requests with Errors
Account Import and VIN validation errors, Titles without Account Information
Titles Marked for Export, Automated Requests with Errors
Responds to member and associate inquiries regarding release of liens, account information, operation of accounts, resolution of account discrepancies, and assisting members to resolve any other request concerning credit union products and services in a timely manner.
Assists Day Air associates with title related questions and responds in a timely manner to Title Help Desk requests.
Researches and assists lending associates with needed documentation and instruction on non-Ohio title filings and releases.
Pulls record of paid off loans by report from core system and insures proper and timely release of liens on paid off vehicle liens
Search DMV websites for information for problem resolution on lien perfections.
Performs any needed VIN verification and correction.
Responsible for the filing and releases of UCCs.
Prepares and mails lien release letters to members as requested.
Reviews on a weekly basis the State of Ohio Lienholder Billed Amount Invoice and documents the members name, account number and loan suffix and forwards to the Accounting Department.
Works with the Special Services department to obtain repossession and bankruptcy titles.
Reviews for accuracy and completion of all required documents and resolves any issues on indirect that have been submitted for funding.
Inputs the Indirect ACH funding details in Magic Wrighter for the loan proceeds and reserve amounts to be paid to the individual dealers for each individual funded indirect loan.
Inputs the Drive Forward loans into Open Lending for certification.
Disburses indirect loans in CBX.
Opens new accounts in CBX for non-member indirect loans.
Inputs the indirect loan applications in CBX as needed.
Completes the funding process in the Indirect Origination System
Interacts with the indirect dealers that are participating in our POP (point of purchase) Program, by personally contacting the dealerships Finance Managers or other personnel to resolve any issues with indirect loan packages that have been sent for funding.
Benefits:
Work Location: Hybrid remote in Dayton, OH 45429
Please apply online at here.