Accidental Death and Dismemberment (AD&D), Accounting, Analysis Skills, Banking Operations, Communication Skills, Continuous Improvement, Customer Support/Service, Data Quality, Detail Oriented, Disbursements, Documentation, Equal Employment Opportunity (EEO), High School Diploma, Home Equity Line of Credit (HELOC), Liens, Loan Closing, Loan Documents, Loan Payoffs, Loan Portfolio, Loan Processing, Loan Review, Loan Servicing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Mortgage, Mortgage Servicing, Multitasking, Organizational Skills, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Reconciliation, Regulatory Compliance, Regulatory Reports, Regulatory Requirements, Residential Mortgages, Service Delivery, Team Player, Time Management, Transaction Processing/Management, Tuition Fees, Writing Skills
The POWER of a CAREER!
At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We're hiring a Loan Servicing Specialist to support our First Lien Sweep HELOC portfolio by managing loan payments, payoffs, account closures, and mortgage discharge activities.
This role is ideal for a detail-oriented mortgage servicing professional who enjoys problem-solving, collaborating across departments, and delivering exceptional service while ensuring transactions are processed accurately, efficiently, and in compliance with regulatory requirements.
What You'll Do:
- Process loan payments, payoff requests, check disbursements, account closures, and mortgage discharge activities
- Review loan and closing documentation to accurately process payoff and satisfaction transactions
- Coordinate the closure of associated deposit accounts and related services following loan payoff
- Monitor payoff and disbursement workflows to ensure transactions are completed accurately and on time
- Review loan documentation for completeness, accuracy, and compliance with internal procedures
- Identify and communicate documentation errors or discrepancies for timely resolution
- Support audits, regulatory examinations, reporting requests, and data quality initiatives
- Serve as a resource to team members regarding payoff processing and related servicing activities
- Coordinate with vendors, the subservicer, and internal departments to resolve servicing issues
- Partner with Accounting, Deposit Operations, Customer Service, and Servicing Oversight to resolve payment and payoff discrepancies
- Assist with process improvements, system enhancements, and departmental initiatives
What You Bring:
- High school diploma or equivalent required
- 1–3 years of experience in loan servicing, loan boarding, loan payoffs, banking operations, customer service, or a related field preferred
- Experience with Fiserv Navigator or a comparable loan servicing system preferred
- Experience reviewing residential mortgage closing documents preferred
- Working knowledge of mortgage servicing, payoff processing, and residential loan documentation
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- High attention to detail with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Word, Excel, Outlook, and loan servicing systems
- Ability to work independently and collaboratively while maintaining professionalism and confidentiality
Why Join Northpointe?
Join a collaborative servicing team where your work directly supports an exceptional borrower experience and operational excellence. You'll have opportunities to expand your mortgage servicing expertise while contributing to a culture that values teamwork, accuracy, and continuous improvement.
Our Hiring Philosophy
Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.
Benefit Information:
- Medical
- Dental
- Vision
- Life, LTD, & AD&D
- Dependent Care Spending Plan (DCSA)
- Employer Stock Ownership Plan with 401(k) feature and company match
- Complimentary Banking Services
- Tuition Assistance
Ready to Apply?
If you're ready to build your career in mortgage servicing while making a meaningful impact for borrowers and business partners, we want to hear from you. At Northpointe Bank, this is more than a job — it's the POWER of a CAREER.
AA – EOE
Powered by ExactHire: 203813
N
Northpointe Bank
To be the best bank in America by bringing value and innovation to the people we serve.
Northpointe Bank opened its doors in 1999. The initial focus of the organization was to be a sound financial resource for each and every client in need of a home loan. Over the years, Northpointe Bank has grown tremendously, but they still hold on to the same core values that has continued to bring them success.
While Northpointe Bank has continued to be an innovator in the mortgage industry, they have expanded their business units to include deposit accounts, mortgage purchasing programs, warehouse lending and banking fulfillment services.
Northpointe Bank has physical offices in Michigan, Colorado, Georgia, Indiana, Ohio and North Carolina, but their client base expands throughout the country.