Loan Servicing Representative - Harrisburg, PA

A great banking experience starts with a great team! Mid Penn Bank is now hiring a Full-Time Loan Servicing Representative in Harrisburg, PA.

We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Loan Servicing Representative is responsible for performing a variety of duties to support the loan servicing function. As an integral member of the lending team, this individual will monitor pending and current loans, rate changes, and related transactions. The Loan Servicing Representative will coordinate work within the department and with other departments to ensure delivery of superior quality service to both internal and external customers.

Essential Duties and Responsibilities

• Quotes loan payoffs to customers.
• Uploads loan account file information to the core processing system and performs next day system review.
• Performs Branch Capture end of day processing.
• Processes changes to loans in core processing system based on documented change in terms
• Reviews residential and consumer loan files; checks files for accuracy; reviews checklist for all documents needed; documents exceptions when needed; clears exceptions upon receipt and verification of requested documentation.
• Reviews and verifies maintenance entered by other users of core system for all loan types.
• Prepares and processes loan payments.
• Performs loan maintenance changes to the core servicing system, in accordance with current maintenance procedures as needed.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Completes non-post transactions and transaction exceptions as needed.
• Accepts and processes draws on lines of credit.
• Reviews daily billings, late notices and monthly statements for all loans.
• Processes address changes, in accordance with current address change procedures.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.
• Handles direct communications, both written and verbal, with customers and other parties.
• Handles customer telephone calls.

Education & Qualifications

• A high school diploma or equivalent.
• A minimum of one (1) year related experience required.

Skill(s)

Moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate typing and PC skills, including knowledge of Microsoft Excel, Access, and Word; loan processing; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills.

Equipment/Machines

• Telephone
• PC/Computer keyboard
• Printer
• Calculator
• Fax machine
• Copy machine
• Document scanner
• Branch capture machine

Pay Transparency

We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

Benefits

Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.

In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.