Loan Servicing Program Manager

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

SUMMARY:

The Loan Servicing Program Manager leads development and implementation efforts for Loan Servicing products, projects and programs aimed to enhance lending systems. Monitors program operations for quality, efficiency and effectiveness.

QUALIFICATIONS & EDUCATION:

• Bachelors Degree or a minimum of eight years directly related loan services experience required
• Minimum five years loan servicing experience required
• Extensive knowledge of Fiserv DNA required
• Demonstrated experience leading small to medium sized projects required
• Experience developing and implementing process improvement initiatives required
• Financial Services experience required

JOB DUTIES:

• Responsible for the life cycle of processes and products that are directly related to the Loan Servicing strategic plan including the buildout of new loan products and implementation of new vendor relationships
• Collaborate with partners across the enterprise to ensure alignment with Loan Servicing initiatives. Identify possible downstream impacts to other departments, ensure effective communication and successful rollout of initiatives
• Oversee Fiserv DNA system upgrades, including regression testing, enhancement roll outs and the management of defects
• Conduct risk assessments on projects to preliminarily identify any deficiencies in the program/plan as well as mitigate risks and losses
• Review and interpret data and utilize reports to drive tactical improvements
• Coordinate with EPMO on activities as it relates to loan servicing initiatives
• Ensure projects and programs are tracked for the department
• Identify, propose and deploy solutions on gaps in processes and procedures within loan servicing workflows
• Manage the onboarding of new loan participations, as well as the reconciliation and reporting for existing loan participations
• Support end-to-end management of Flow Programs, serving as a key liaison between flow partners, lending, and treasury to ensure accurate settlement processing, portfolio oversight, and operational alignment
• Responsible for monitoring existing loan servicing RPA processes. Work with RPA team to enhance performance, resolve defects and create new processes
• Create, deploy and maintain procedures, job aids and internal resources for new and existing products and processes
• Perform other duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives

• Paid time off for vacation, personal days, and holidays

• 401(k) company contribution

• Teachers pays 100% of Dental & Vision premium

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith salary for this position is $75,000 to $90,000 annually. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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