Loan Servicing Coordinator - Glenville, NY

Loan Servicing Coordinator

Reports to: Loan Servicing Supervisor

Salary: NE12 ($35,360 - $47,840)

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. If you are passionate about delivering exceptional service and contributing to a reputable financial institution, we encourage you to apply and join our team.

Elevate Your Career with Trustco Bank - Where Excellence Meets Service

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Loan Servicing Coordinator Role

As a vital part of our dedicated team, the Loan Servicing Coordinator plays a pivotal role in ensuring the seamless management and servicing of all bank loans. This position demands meticulous attention to detail, adherence to regulatory standards, and exceptional communication skills to foster positive relationships with clients, attorneys, insurance providers, and internal teams. If you thrive in a dynamic environment and are committed to operational excellence, Trustco Bank invites you to become part of our esteemed family.

Key Responsibilities

• Loan Management & Maintenance: Accurately input, update, and maintain all loan information electronically and in physical files, ensuring data integrity and compliance.
• Transactional Processing: Execute daily tasks including loan payoffs, new loan setups, insurance tracking, and preparing mortgage satisfactions with precision and timeliness.
• Stakeholder Engagement: Communicate effectively with customers, legal professionals, insurance agents, and internal personnel to address residential and commercial credit inquiries.
• Compliance & Regulatory Adherence: Verify daily work activities to uphold dual control procedures and ensure compliance with Flood and Flood Escrow Regulations.
• Reporting & Documentation: Maintain comprehensive reports on a daily, weekly, and monthly basis to support operational transparency and audit readiness.
• Knowledge Application: Stay informed about regulatory requirements and industry best practices to support accurate loan servicing.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High school diploma or equivalent.
• Effective verbal and written communication skills.
• Highly organized with strong multitasking abilities.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Ability to work effectively in a collaborative team environment.

Preferred

• Knowledge of Flood and Flood Escrow Regulations is a plus

Schedule

Full-time position; Monday - Friday, 8:30 AM - 5:00 PM

Physical Demands:

Primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.