Loan Opener

Position Overview

Reporting to the Processing Manager, Processing, this position is responsible for initiating the mortgage loan origination process by ensuring accurate and efficient file setup. This position verifies borrower-provided data and supporting documents, ensuring loan applications are complete and in compliance with regulatory requirements. This role performs initial data entry tasks and compliance checks, maintains updated and accurate loan files in the system, and ensures all pre-submission requirements are met.

Additionally, this position works closely with loan officers, processors, and underwriters to facilitate a seamless progression through the loan process. This role supports timely processing by identifying and addressing missing or incomplete documentation at the earliest stage and serves as a contact for borrowers to resolve loan inquiries and advise on next steps in the loan process.

Core Functions and Responsibilities

• Complete new loan setups within 24 hours of receiving a completed application to ensure timely processing
• Request and obtain necessary documentation from borrowers, such as income verification, credit reports, and identification
• Verify all required information and documents in the loan file for accuracy, completeness, and compliance with company policies and regulatory guidelines to prevent processing delays
• Serve as the first point of contact for borrowers responding to inquiries regarding loan status, required documents, and next steps in the loan process
• Accurately input borrower information into the Loan Origination System (LOS) and update loan files to ensure proper documentation is maintained
• Deliver a compliant loan file to processing to enable timely receipt of loan approval conditions
• Communicate effectively with brokers to ensure seamless coordination and that issues are resolved timely
• Monitor and track the status of loan files to ensure all tasks are completed on time and escalate issues when necessary to avoid delays
• Assist in the identification and resolution of discrepancies in loan documentation to maintain accuracy and prevent errors in the loan process
• Develop domain knowledge of the business to include an understanding of organizational objectives
• Perform other duties and responsibilities as assigned

Qualifications

• High school diploma or GED required; Associate or Bachelor's degree preferred
• 2+ years' experience in mortgage or loan processing or related administrative roles within financial services
• 2+ years' experience in the mortgage servicing industry
• 1+ years' customer service experience in a fast-paced work environment
• Knowledge of state-specific requirements related to loan processing and documentation
• Solid understanding of GFE, TIL, and RESPA guidelines and requirements
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Encompass software experience and/or compliance knowledge related to disclosures preferred

Skills and Abilities

• Strong verbal and written communication skills
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High-level of attention to detail and consistency
• Flexible, open to change; ability to learn new things quickly
• Collaborative; ability to work effectively with others

Compensation and Benefits

Location: REMOTE

NOTE: At this time, we are thoroughly reviewing all applications and will reach out directly to candidates whose experience aligns with the role for next steps.