Loan Officer/Marketing Manager

Position purpose

The purpose of this position is to assist our branch office, loan officers, and marketing staff with efforts to increase overall production for the branch. While developing and cultivating a strong business network of referrals.  It is the responsibility of a Loan Officer to analyze a borrower’s financial and credit data to determine creditworthiness and the probability of financial security in repayment efforts.

Responsibilities/Duties/Functions/Tasks

Loan Officer Responsibilities

• Originates their own sales by contacting prospective clients,
• Develops and maintains referral sources,
• Spends at least one or two hours a day, two or more times a week outside of the office (including a home office), originating loans
• Meets with prospective clients at locations other than PRMI’s offices, e.g., client’s home or other locations,
• Meets with clients in person to sell mortgage loan products/packages,
• Contact with clients by telephone, mail, and e-mail is adjunct to in-person contacts,
• Obtains credit information and necessary documentation for application process,
• In-person calls outside of the office on real estate agents and brokers, financial advisors, and other potential referral sources to develop borrower leads,
• Engages in marketing and promotional activities in support of their own sales,
• Develop new and continued business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, etc.
• Develops solid PRMI product knowledge and offers clients the best mortgage products to match client needs
• Reviews application information, requesting specific supporting documentation as needed/required based on loan investor guidelines
• Analyzes and exercises independent judgment and discretion in advancing PRMI’s business objectives and the interests of PRMI’s customers regarding significant financial decisions
• Carries out major assignments affecting business operations of the employer or the employer’s customers through:
  • collecting and analyzing information regarding the customer’s income, assets, investments, or debts
  • analyzing applicant data, credit and collateral property value
  • determining which financial products best meet the customer’s needs and financial circumstances
  • providing advice to the customer regarding the advantages and disadvantages of available financial products
  • marketing, servicing, or promoting the employer’s financial products
• Completes necessary continuing education in a timely manner and remains current on local developments and trends within the real estate and mortgage industries
• Provides origination services in the state of licensure
• Creates and maintains excellent business relationships with referral client base, creating new mortgage lending opportunities

Marketing Manager Responsibilities

• Corresponds, communicates, and coordinates with clients, in-house support staff, and external service providers to facilitate timely closings
• Assist in the development and execution of marketing plans and strategies for the purpose of increasing branch loan production
• Assist in creating and managing content for branch or LO website, social media, email campaigns, and marketing collateral, as needed
• Collaborate with internal team members to develop and execute marketing campaigns and initiatives
• Strategically connect with referral partners to help form relationships as potential sources of business
• Connect with clients to promote confidence in our team, organization, and to make the purchase process as easy and convenient as possible, ultimately gaining repeat business and potential partnerships
• Identify, schedule, and attend marketing events in which a PRMI presence could result in increased partnerships and production
• Assist clients in scheduling communication and/or contact with loan officers
• Serve as backup to Loan Coordinator
• Assist in facilitating the needs of Loan Originators if needed
• Promote PRMI Products and Services with confidence and knowledge
• Assist Borrower as needed with the application site while providing guidance on how to utilize the site to upload personal documentation
• Schedule Closings as needed
• Attend in-person or virtual sales meetings
• Complete and provide reporting of marketing activities
• Other misc. duties as assigned

Qualifications

• Marketing experience or an innate ability to connect with potential partners and customers
• Strong attention to detail
• Strong communication, analytical and problem-solving skills
• Ability to effectively and professionally handle difficult situations that may arise when working with clients and referral partners
• Ability to multi-task
• Sales experience in the mortgage industry is preferred
• Familiarity with mortgage processes, procedures, rules, regulations, and compliance
• Exceptional customer service skills with a strong attention to detail
• Strong computer skills to include a working knowledge of MS Office
• Ability to comprehend and analyze financial information
• Ability to effectively communicate and present complex financial information while fielding and responding to questions from applicants, support staff, and management
• Established contact and referral list within the real estate and mortgage industries preferred
• Ability to pass a required background check

Preferences

• Extraordinary attention to detail
• Ability to work and to deliver content under tight deadlines
• Ability to work independently

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

I acknowledge that I have read the Job Description and I understand what is expected of me for this position.  PRMI reserves the right to change/reassign job duties or combine positions at any time.  I also understand that I am at-will employee and that this job description does not constitute a contract of employment.