Loan Advisor

CrossCountry Mortgage (CCM) is the nations number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of Americas fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Loan Advisor is responsible for converting qualified leads into funded loans while maintaining a high-quality experience for clients and real estate partners. This role guides clients through the loan process with consistency and professionalism, particularly when transactions become complex or timelines shift. The Loan Advisor leads with insight and clear direction rather than pressure, aiming for a smooth experience; when challenges arise, the Loan Advisor drives the recovery through proactive communication and solution-focused support. This role oversees the full client and agent experience by setting expectations, communicating effectively, and fostering confidence and trust from the initial consultation through closing.

Job Responsibilities

• Drive performance metrics including qualified-lead-to-funded conversion, pull-through rates, while maintaining client and agent confidence throughout the loan process.
• Convert qualified leads into completed applications and lead strategic pre-approval conversations focused on client goals and financing options.
• Recommend loan programs and structures aligned with client goals, risk tolerance, and eligibility constraints.
• Sell the full lending experience with leadership and clarity, including the application, strategic pre-approval consultation, loan plan, rate-lock guidance, and contract-to-close journey.
• Maintain advanced knowledge of conventional, FHA, VA, Jumbo, and portfolio loan products.
• Understand pricing, rate/cost tradeoffs, and margin discipline; accurately price loans and lead lock consultations.
• Translate complex details into clear, confidence-building recommendations and own the overall loan strategy.
• Function as the primary point of confidence for clients and realtors once under contract, ensuring all parties understand next steps and responsibilities.
• Proactively identify risks early, communicate impacts, and escalate concerns before they affect timelines or client experience.
• Step in promptly when issues arise to provide clear direction and maintain client and partner confidence throughout the loan process.
• Collaborate closely with Pre-Approval Specialists to ensure clean, qualified files and sound strategy.
• Provide clear visibility and timely escalation to support internal accountability and present a consistent, unified front to clients and agents.

Qualifications and Skills

• Active, licensed Mortgage Loan Originator (MLO) in the state of Colorado.
• Mortgage sales experience with product knowledge and pricing fluency.
• Comfortable leading effectively through ambiguity and high-pressure situations.
• Skilled in consultative selling approaches.
• Skilled at applying sound judgment, taking ownership of outcomes, and managing challenges professionally.
• Skilled in maintaining consistent follow-through and clear, timely, well-structured communication.

About CrossCountry Mortgage

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

Benefits and Equal Employment Opportunity

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.