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Load Planner (CSR_ Data Entry, Tracking)

e-solutions

Ontario, CA

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JOB DETAILS
SALARY
SKILLS
Best Practices, Communication Skills, Cross-Functional, Customer Support/Service, Data Entry, Detail Oriented, Documentation, English Language, Freight Forwarding, Identify Issues, Load Planning, Logistics, Logistics Industry Software, Logistics Management, Microsoft Excel, Microsoft Outlook, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Regulatory Requirements, Sales, Shipping Documents, Spanish Language, Supply Chain, Systems Maintenance, Team Player, Third-Party Logistics (3PL), Time Management, Trucking, Warehousing, Writing Skills
LOCATION
Ontario, CA
POSTED
Today
Load Planner

Position Information - Job Title: Load Planner (CSR_ Data Entry, Tracking) @ Ontario & Fullerton, CA Contract Period: 1 yr. Bill rate: ~$39.00/hr. ~(Or fair market rate based on yrs. of exp.) Working Location/Hours: 5750 E Francis St. Ontario CA 91761/ 7am to 4pm (Onsite) 2099 E Orangethorpe Ave. Fullerton CA 92831/ 7am to 4pm (Onsite) Person in needed: 2 persons.

Key Responsibilities
  • Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
  • Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
  • Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
  • Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
  • Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
  • Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
  • Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
  • Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Qualifications & Requirements
  • Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
  • Technical Skills: Must have experience with Microsoft Outlook and Excel. Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
  • Communication: Excellent verbal and written communication skills.
  • Attention to Detail: Strong accuracy in data entry and documentation.
  • Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
  • Multitasking: Capability to handle multiple tasks in a fast-paced environment.
  • Team Player: Works well with cross-functional teams and clients.
  • Preferred Qualifications: Experience in freight forwarding, trucking, or 3PL logistics. Knowledge of shipping regulations and industry best practices. Bilingual (English & Spanish) is a plus.

About the Company

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e-solutions