LMS Administrator & Support Analyst

• We are seeking a skilled LMS Training Content & System Administrator with deep hands on experience in Cornerstone OnDemand (CSOD) to administer the LMS, and enable enterprise training.
• The ideal candidate will bring strong technical capability, attention to detail, and the ability to partner with content owners to efficiently deliver high quality training.
• This role supports both course deployment and LMS administration, including new builds, course updates, AI video, reporting, user support, and configuration updates.
• In addition, this role provides Tier 1 and Tier 2 functional and technical support for Workday enterprise resource planning (ERP) platform.

Key Responsibilities:

LMS Training Design & Content Development:

• Review new course requests and plan steps to deliver.
• Provide process and design recommendations aligned with learning objectives, adult learning principles, and client policies & procedures.
• Create, edit, and enhance training content in partnership with subject matter experts and content stakeholders.
• Develop SCORM compliant training materials for deployment into Cornerstone LMS.
• Add audio narration to courses using AI generated voice tools.
• Build interactive learning components, including knowledge checks, quizzes, and assessments.
• Facilitate and support the creation and maintenance of video and other instructional content by subject matter experts using AI tools such as Synthesia, VEED.IO, etc.
• Apply version control standards to ensure accurate updates and historical tracking.
• Test courses for quality assurance, functionality, and accessibility .

LMS Administration and Support (Cornerstone OnDemand):

• Deploy training courses into the Cornerstone LMS, including proper metadata, fields, versioning, and availability settings.
• Create and manage Learning Assignments.
• Update training fields, course settings, and portal preferences.
• Set up system generated emails and automated notifications.
• Load course files, revise course versions, and maintain training catalogs.
• Monitor Cornerstone releases and ensure appropriate testing and required adjustments are made in a timely manner
• Manage security roles. Support integration and access updates related to client to enable seamless user access to course descriptions and learning calendar without CSOD login where specified.
• Resolve functional and technical issues affecting end users and stakeholders.

LMS Reporting & Analytics:

• Build, schedule, and run ad hoc and standard LMS reports.
• Facilitate and provide completion, progress, and compliance reporting to stakeholders.
• Maintain data accuracy and audit data sets as needed for training governance.

LMS Consulting & Platform Enhancements:

• Advise stakeholders on corporate training features, best practices, and platform configuration options including new or unused features such as Forms and Workflows.
• Support customization of calendars, dashboards, and user experience (UX) elements inside Cornerstone.
• Assist with setting up and maintaining LinkedIn Learning integration.Recommend long term improvements to training operations, course management, and reporting capabilities.
• Workday Support Provide basic day-to-day support
• Provide account/password resets, adjustments & suspensions
• Troubleshoot and resolve basic user issues, escalating when necessary.
• Create and maintain documentation, job aids, and training materials.
• Provide reporting and logistical support for access reviews, system enhancements, and new feature releases.

Required Skills & Experience:

• Requires minimum 3 years job related work experience in excess of degree requirements for staff (5 years job related work experience for senior)
• Requires expert knowledge of Cornerstone Learning and excellent technical and problem-solving abilities
• Combination of training and experience in Instructional Design and information technology to incorporate business systems analysis, process analysis, and technical communication skills effectively into the role
• Proven experience administering Cornerstone OnDemand in a corporate environment.
• Experience developing SCORM training using authoring tools (e.g., Storyline, Rise, Captivate).
• Strong understanding of training development lifecycle and LMS governance standards.
• Ability to generate AI voiceover and integrate narration into course modules.
• Accurate and detail oriented with strong organizational skills.
• Experience building reports and interpreting training data.
• Ability to manage multiple requests in a fast paced environment.
• Strong communication and stakeholder management skills.
• Experience providing Tier 1 and Tier 2 support in a corporate environment.

Preferred Qualifications:

• Experience using AI tools for LMS content creation.
• Experience supporting complex enterprise or regulated environments.
• Prior experience working with client or similar organizations (optional).
• Familiarity with SSO configurations, user provisioning, and LMS integrations.
• Experience supporting Workday or similar ERP systems.