Live Chat Representative

MK Wholesaler

Baltimore, MD

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JOB DETAILS

SALARY

$21–$31 Per Hour

JOB TYPE

Full-time

SKILLS

Communication Skills, Continuous Improvement, Corporate Policies, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Frequently Asked Questions (FAQ), Identify Issues, Multitasking, Online Chat, Online Customer Support, Problem Solving Skills, Promotional Programs, Quality Management, Quality Metrics, Record Keeping, Resolve Customer Issues, Scripting (Scripting Languages), Systems Administration/Management, Writing Skills

LOCATION

Baltimore, MD

POSTED

9 days ago

The Live Chat Representative is responsible for managing multiple customer interactions simultaneously via live chat platforms. Your key objective is to assist customers by answering questions, troubleshooting issues, and guiding them through processes with professionalism and empathy. You will collaborate closely with other teams to escalate complex cases and contribute to continuous improvement of our customer support services.ResponsibilitiesRespond promptly and accurately to customer inquiries through live chat in a friendly and professional manner.Provide clear and concise information regarding products, services, policies, and procedures.Identify and resolve customer issues or escalate them to the appropriate department when necessary.Document customer interactions and maintain detailed records in the CRM system.Manage multiple chat conversations efficiently while maintaining high-quality service standards.Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.Stay updated on product knowledge, promotions, and company policies to provide accurate support.Contribute feedback to help improve chat scripts, FAQs, and customer support processes.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in customer service, preferably in a live chat or online support role.Excellent written communication skills with strong grammar and spelling.Ability to multitask and manage multiple chat sessions simultaneously without compromising quality.Strong problem-solving skills and a patient, empathetic approach to customer interactions.Comfortable using CRM software and chat platforms; technical aptitude is a plus.Availability to work flexible hours, including evenings and weekends as needed.Ability to work independently and as part of a remote or onsite team.

Live Chat Representative

MK Wholesaler

Baltimore, MD

About the Company

MK Wholesaler

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