Litigation Support Coordinator

Do you want to join an organization that invests in you as a Litigation Support Coordinator? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

This position is one of the professional staff positions in the HCI Finance Department and in the larger Risk & Insurance Department reporting to the Managing Director, Legal Resources & Analytics. As the Litigation Support Coordinator, you will have broad responsibility for the centralized coordination of information and document production utilized for the investigation and defense of professional and general liability claims. You will regularly interact with Risk Management Coordinators, facility representatives, corporate leaders, HCI Claims and Finance teams and is responsible for implementing efficient data collection procedures from various corporate sources to provide documents responsive to requests received from Insureds’ Defense Counsel and Risk Management Coordinators. You will be responsible for the creation and maintenance of a centralized secure document repository with consistent naming conventions and indexing. Ideally, this individual has litigation experience, is familiar with physician practice and hospital operations, state malpractice laws, and has demonstrated ability to independently problem solve and synthesize and summarize complex information. This individual has strong administrative and organizational skills to aid in providing requested information in a timely and accurate manner to support active litigation deadlines.

Job Responsibilities:

Quality:

• Implement efficient data collection process and procedures from various centralized corporate departments, such as Parallon (medical records, billing), Human Resources, Timpani platform, Policy Stat (policies and procedures), Marketing, Security, ITG (electronic discovery), etc.
• Creation and maintenance of centralized secure document repository, with consistent naming conventions and indexing, as well as implementing best practices for managing large volumes of documents and litigation support databases.
• Manage workflows, track progress and timely provide requested information from retained Defense Counsel and Risk Management Coordinators responsive to investigation and discovery, thereby removing a meaningful administrative burden from the hospital patient safety directors, allowing them to focus on clinical risk mitigation efforts.
• Perform quality control checks of litigation documents to ensure accuracy and completeness.
• Utilize litigation support technology, software and other tools to organize and analyze case information
• Provide technical and administrative support, including document review, analysis and production, as well as communicating relevant progress to requesters and appropriate stakeholders.
• Ensure document and management processes meet legal and regulatory requirements, including HIPAA and retention standards.
• Collaborate in the evaluation of the efficiency and effectiveness of document production as well as litigation support to invested stakeholders.
• Maintain performance against established department metrics.

Service:

• Conduct necessary research, analysis, and strategy meetings with invested stakeholders to ensure accuracy of production, along with the ability to troubleshoot operational issues.
• Maintain current knowledge of relevant industry trends, changes in laws and rules affecting document production.

People:

• Build and maintain strategic alliances and collaborative partnerships with multiple stakeholders within the centralized corporate departments of Parallon, HR, ITG, Marketing, Security, etc., to define strategies, scope and process requirements to deliver successful document production.
• Assist in timely providing responsive documents requested by Defense Counsel and Risk Management Coordinators to support pending litigation.
• Develop and maintain effective, efficient and respectful working relationships with the organization’s Patient Safety Directors, C-suite colleagues, Division and Corporate leaders within HCA Legal Department, Clinical and Physician Services Groups, DTI and other corporate departments as appropriate that will mutually benefit the department and the organization.
• Work collaboratively with the entire HCA Risk and Insurance Management team, HCI Claims team, Legal Resource and Analytics team, Finance and Business Intelligence teams.

Finance:

• Adhere to meaningful metrics to measure individual performance and effectiveness of document production

Job Requirements:

• Bachelor's degree is required
• Paralegal, JD or Master’s degree (MBA, MPH, MHA, MSH) is preferred
• 5+ years of experience in litigation or claims’ management support, preferably in healthcare and preferably in a multi-state environment; knowledge of hospital and healthcare operations is required.
• Certification in risk management or insurance, i.e. CPHRM, ARM, CPCU, etc is preferred

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Litigation Support Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.