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Linux Ubuntu Desktop Support

V2Soft

Auburn Hills, MI

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Autonomous Driving Systems, Business Solutions, Capability Maturity Model Integration (CMMI), Cloud Computing, Community Support, Customer Support/Service, Desktop Administration, Device Drivers, Fortune 500 Customers, GitHub, Hardware Administration, Hardware Quality Assurance, Help Desk, IP (Internet Protocol), ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Identify Issues, Java, Laptop PC, Linux Operating System, MATLAB, Maintain Compliance, Microsoft Windows Operating System, Microsoft Windows System Administration, Nonprofit, Operating Systems, Product Development, Product Support, Python Programming/Scripting Language, Remote Access, Scripting (Scripting Languages), Security Compliance, Service Level Agreement (SLA), Software Administration, Software Configuration Management, Software Engineering, Software Installation, Source Code/Configuration Management (SCM), Systems Administration/Management, Team Lead/Manager, Team Player, Technical Leadership, Technical Recruiting, Test Bench, Testing, Ubuntu, VPN (Virtual Private Network), Wi-Fi
LOCATION
Auburn Hills, MI
POSTED
3 days ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com  to know more . 

 
Introduction and Scope:
  • Desktop Support Administrator within the organization supporting the Product Development – Advanced Driver Assistance Systems (ADAS).
  • Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs
  • Work with user community to perform advance root cause analysis and develops checklists for typical problems
  • Work with Security teams to ensure compliance with all security policies and procedures
  • Re-imaging OS and installing software on Windows and Linux clients
  • Support web based and client based applications to fulfill business needs
  • Escalate problems to next level support professionals when necessary
  • Works under general supervision; typically reports to a team lead or supervisor/manager
Business Owners Requirements:
  • Operating System Upgrade (upgrade to next LTS version) - Physically touch each laptop as no central distribution/update method available for Ubuntu (Linux)
  • Ubuntu Software Installs and Configuration Examples: MATLAB, Java, Python, and MagicDraw.
  • Windows Software Installs and Configuration Examples: PreeVision, Java, Python, and MagicDraw.
  • Ubuntu OS Trouble Shooting and some hardware support for end users. Recent examples: WiFi Connectivity @Client, Device Driver Installs
  • Ubuntu OS reinstalls when user installation becomes corrupted
  • Dual Boot Machine Windows support as needed (including Windows reinstalls)
  • Ubuntu Test Bench hardware and software setup and maintenance
    • Tools installation and configuration
    • OS configurations to communicate with test bench hardware
    • Configuration of static IP leases
    • Storage upgrades
  • Windows Test Bench hardware and software setup and maintenance
    • Tools installation and configuration
    • OS configurations to communicate with test bench hardware
    • Configuration of static IP leases
    • Setup and configuration of WinRM for remote execution
    • Remote access group and user setup
    • Fulfillment of remote access requests
  • Fulfillment of VPN Access Requests
  • Facilitation of Client network requests - Conversion of network drops
  • Ubuntu Install Scripts continued development
  • Assist with Persistent Guest Accounts requests
  • Source Code Management and Version Control in GitHub for Ubuntu Install scripts
  • Software rollouts for NA Ubuntu Clients i.e.
  • Collecting business requirements and coordinating with end users, this may require creating ITIL requests or similar and coordination with other teams globally.
  • Varied support requests related to Ubuntu support and VPN access for supported users


V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
 - to view all of our open opportunities and to learn more about our benefits.

About the Company

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V2Soft