Linux Help Desk Specialist (Swing Shift)

Quadrant Inc

Pentagon, VA

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JOB DETAILS

SALARY

SKILLS

Alliance/Partner Management, CompTIA Security+, Computer Systems, Contract Management, Customer Support/Service, Data Processing, Develop Methodologies, DoD Directive 8140, DoD Directive 8570, Hardware Administration, Hardware Repair, Health Plan, Help Desk, IAT - Information Assurance Technical, Identify Issues, Incident Response, Internet Security, Knowledge Base, Large-Scale Systems, Leadership, Linux Administration, Linux Operating System, Local Area Network (LAN), Maintenance Services, Network System Software, Performance Analysis, Performance Metrics, Problem Solving Skills, Safety Compliance, Safety Training, Sensitive Compartmented Information (SCI), Software Administration, Systems Administration/Management, Technical Research, Technical Support, Time Management, Top Secret Clearance, Unix Operating Systems

LOCATION

Pentagon, VA

POSTED

Today

Linux Help Desk Specialist (Swing Shift)
Swing Shift schedule 2p-10:30pm Sunday-Thursday
Arlington, VA
Pay From: $90,000 per year

MUST:
Experienced Linux Help Desk Specialist (Swing Shift)
Must have active TS/SCI clearance
5 years of technical experience with UNIX/Linux support/administration on an enterprise-level, network environment, open or complaint systems, large-scale computer system or multi-server local area network
Active DoD 8570 / 8140 Information Assurance Technical Level II (IAT-II) CompTIA Security+CE

DUTIES:
Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled
Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required
Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both contract and customers assets
Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.

About the Company

Quadrant Inc

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Healthcare Services

FOUNDED

2017

WEBSITE

http://www.quadrantinc.com/