Job Overview:
The Team Leader – Translations LV and eCOA is responsible to lead a team of LV and eCOA project managers to deliver on their daily duties to achieve operational excellence, financial goals meeting and exceeding our LV and eCOA customer expectations.
The duties will include the development and harmonization of the Linguistic Validation and screenshot reviews of Clinical Outcome Assessments (COA) process within the IQVIA Translations team. Including but not limited to, Patient Reported Outcomes, Patient Diaries, Clinician Reported Outcomes, Observer Reported Outcomes and Performance Measures.
Essential Functions:
• Lead LV and eCOA Project managers (in different levels of seniority) under its remit and ensure the whole team meets and exceeds the stablished monthly and yearly goals and objectives
• Lead and implement processes to improve efficiency and to ensure high quality deliverables for all LV and COA projects
• Coordinate with colleagues in other departments to develop and expand on existing workflows and offerings
• Supports ITS RFP processes as needed for LV and COA projects.
• Leads internal/external clients contact and manage any escalations or issues for the projects/initiatives delivered within the department.
• Liaises with the client to establish methodologies and to assess and agree project parameters and requirements
• Prepares and implement smooth on-boarding plans for new employees, clients and services
• Coordinates and communicate with interviewers and recruiters for the purpose of conducting debriefing interviews, analysing results, and making recommendations for improvements.
• Collaborate with Vendor Managers to develop an extensive network of LV and COA linguists and subject matter experts
• Leads all sides of the LV/eCOA project execution including the ones executed by partners and suppliers
• Effectively collaborates with partners and suppliers to ensure the highest level of operational excellence across the whole LV/eCOA lifecycle
• Monitor and manage the status of the teams’ projects to effectively anticipate and prevent issues
• Ensure that the team accurately and timely complete project finances including quoting and budgeting
• Understand and adhere to the Quality Management System
• Comply with relevant and applicable IQVIA procedures and SOPs
• Maintain and update SOPs when applicable
• Work with Team Leads to help in the training and development of junior staff
• Closely collaborates to Quality and Compliance team to ensure best standards are reach.
• Ensure that high quality is maintained for all projects through QA checks and comprehensive CAPA plans
• Contribute to develop a continues improvement culture where productivity and quality standards ) should be raised year by year through the usage of state of the art technologies and IQVIA Lean Best Practices
• Get trained as IQVIA Lean Manager to be able to effectively lead/Collaborate in IQVIA Lean initiatives
• When assigned, ensures the team is closely aligned to collaborate and meet priorities defined by project PIC (Principal in Charge)
Requirements:
• Minimum of 5 years of experience specializing in Linguistic Validation as a Project Manager in the Language Services industry
• Experience in leading a team of Project Managers within Linguistic Validation
• Bachelor's degree, ideally in a linguistic, business or scientific field
• Fluency in English is essential, an additional language would be advantageous
• Excellent written/verbal communication skills
• Excellent attention to detail to ensure that high quality standards are maintained
• Ability to meet strict deadlines and to manage competing priorities and changing demands.
• Excellent problem solving and analytical skills
• Ability to follow instructions and work independently whilst using own initiative.
• Demonstration of advanced IT skills
• Experience working with technical files, TMS and CAT tools, experience working with XTRF and/or memoQ would be highly advantageous
• Ability to establish and maintain effective working relationships with colleagues, managers and clients
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $76,000.00 - $190,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.