Line Service Manager

Description

• Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures. 
• Participate in information gathering for occurrence report investigations & closings. 
• Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).  
• Ensure all personnel respect and adhere to the company security policy. 
• Deliver a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.  
• Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants. 
• Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft). 
• Provide assistance and liaise with Skyservice personnel to provide solutions to the problems that internal and external clients present. 
• Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft. 
• Inspect the ramp, hangar and fuel farm. 
• Maintain the fleet stock of vehicles including the sourcing, purchasing, maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel. 
• Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.  
• Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations. 
• Foster strong working relationships amongst the Lineservice team. 
• Recruit and select new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required. 
• Maintain an adequate inventory of aviation fuels to meet client needs. 
• Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement. 
• Develop a full understanding of clients’ needs in the interest of maintaining effective relationships. 
• Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships. 
• Provide support to accounting (invoice tracking and approval).  
• Build effective relationships with related external agencies and vendors. 
• Perform other duties as assigned. 

• Strong knowledge of software programs related to the function.  
• Superior customer service and interpersonal / relationship skills. 
• Strong supervisory skills including ability to manage, coach and develop performance. 
• Collaborative attitude.   
• Strong computer skills. 
• Flexible to work additional hours and be on call as required as well as ability to work under pressure. 
• Post-secondary education.  A degree or diploma in Aviation or Business Management considered an asset.  
• Be at least 18 years of age;
• Legally entitled to work in the United States;
• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass as needed.

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off.